renewal - it wont let me

frozenpixelsfrozenpixels Registered Users Posts: 14 Big grins
edited February 11, 2012 in SmugMug Support
When I go to upgrade or renew, it asks me for my email and password....which do not work. When I choose "forgot password" or contact us, it automatically kicks me over to my homepage (where I am logged in AND can log in & out with ease)

Smugmug doesn't need my coin or wants to give me a free renewal?? I'll take it!
http://frozenpixels.smugmug.com/

Comments

  • FlounderFlounder Registered Users Posts: 121 Major grins
    edited February 8, 2012
    Hi Scott,

    u would recommend clearing your browser cache and cookies. Then restart your browser and try logging in again. If that does not work, please send us an email. We will verify that you are the account owner then, and we can manually reset your password to help get you logged in :)http://help.smugmug.com

    If you have any questions or problems, please let us know.

    Cheers,
    Nick Wilson
    SmugMug Support Hero
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited February 11, 2012
    frozenpixels wrote: »
    When I go to upgrade or renew, it asks me for my email and password....which do not work. When I choose "forgot password" or contact us, it automatically kicks me over to my homepage (where I am logged in AND can log in & out with ease)

    Smugmug doesn't need my coin or wants to give me a free renewal?? I'll take it!
    I'm sorry about the troubles. Please go to:
    www.smugmug.com
    and click on logout if it shows. Once logged out, you can click on login and use the 'forgot password' option. It only works if you're fully logged out.
    Sebastian
    SmugMug Support Hero
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