SM on the go, not so go?
Bryans12v
Registered Users Posts: 362 Major grins
Does anyone have a hard time viewing thier site on mobile devices? I eventually can my page to load. I even just picked up a new phone (Galazy Note which is pretty cool) with flash to be able to show my clients some of my work in a more professional manor.
Where I run into problems is waiting for the page to load. Tonight I had a couple friends try viewing my site from thier phones including an Iphone and we all have problems getting the page to load quickly, if at all. I see the progress bar bouncing back and forth for a few mins and am wondering if something is wrong on my sites side of things. I have no problems viewing anyone else site and it even seems as if there is a mobile version of SM that I dont have installed correctly. I though at one time I had configured a mobile version of my site but its not working and Im not sure how to fix it. I noticed a script in my TJS that redirects mobile users to the Iphone interface and scripted to redirect if flash is not present but not sure if its right.
Can anyone see where the problem may lie, Id love to get it working. Im sure im loosing out from alot of hits on my site because of it.
Where I run into problems is waiting for the page to load. Tonight I had a couple friends try viewing my site from thier phones including an Iphone and we all have problems getting the page to load quickly, if at all. I see the progress bar bouncing back and forth for a few mins and am wondering if something is wrong on my sites side of things. I have no problems viewing anyone else site and it even seems as if there is a mobile version of SM that I dont have installed correctly. I though at one time I had configured a mobile version of my site but its not working and Im not sure how to fix it. I noticed a script in my TJS that redirects mobile users to the Iphone interface and scripted to redirect if flash is not present but not sure if its right.
Can anyone see where the problem may lie, Id love to get it working. Im sure im loosing out from alot of hits on my site because of it.
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Comments
It does appear that you have the mobile site disabled. You can enable this in your Control Panel under the Settings tab. You will see the mobile site option about mid way down the screen.
The mobile site seems to load fine for me. I do see that you have some customization added to your site. Depending on if you are on 3G, or a WiFi connection can change how fast or slow your site loads. What I would suggest is clearing your browser cache and cookies, then have another look. I'd also recommend making sure you are connected to WiFi. That will certainly help your loading times.
On a computer, your site seems to load fine, so my feeling is that the internet connection may be causing your loading issues.
Keep in mind that if you enable the mobile site, your customization will not show. It will simply display your galleries for you
If you have any questions or problems, please let us know.
Cheers,
Nick Wilson
SmugMug Support Hero
Ahhkk!
About the page loading, I have this problem even when at home an have full wifi but only with the mobile version disabled. I just enabled it and the page loads fine but like you mentioned, without the customizations and the regular mobile version.
My only nit now is should it take so long to load with the mobile version disabled? Even with perfectly fast connection speeds? We tried a couple different phones all with great speeds and it just takes sooo long to load.
Im going to disable it for the time being if anyone wants to try it on thier device to verify.
Removing the mobile site in the control panel disables SmugMug's mobile site, but it doesn't remove the advanced customization code you have to redirect mobile users. That script in your customizations is likely not working properly with the mobile site disabled. You could just remove it and things should be back to normal.
SmugMug Support Hero