web page crashes after jave install

lynnmalynnma Registered Users, Retired Mod Posts: 5,208 Major grins
edited March 3, 2012 in SmugMug Support
Hi Dears,

Just built a new lovely computer (solid state drive and liquid cooling system) be jelous, be very jelous....

anyhow, I'm uploading stuff and on trying to upload pictures to my smugmug site I had to download java... since that, when ever I try to upload it says web site causes i.e. to close and will not restore.

I'm using Windows 7 - can't think whats happening...seems it was Java that made it all unhappy...

any clues?

Lynn
website

Comments

  • HeroOfCantonHeroOfCanton Registered Users Posts: 208 Major grins
    edited March 1, 2012
    Hello Lynn,

    Have you run all of your system updates yet? There have been quite a number of updates for IE9, this sounds like an earlier build of IE9. My primary system is a Win 7 x64 Ultimate build and I remember IE9 doing this early on. Does this problem happen with Chrome and Firefox as well?

    Standing by,
    Ryan W.
    Quality Engineer - My SmugMug Site

    Getting started on DGrin? Go here first!
    Contact a Support Hero: http://help.smugmug.com/customer/portal/emails/new
  • lynnmalynnma Registered Users, Retired Mod Posts: 5,208 Major grins
    edited March 2, 2012
    HeroOfCanton wrote: »
    Hello Lynn,

    Have you run all of your system updates yet? There have been quite a number of updates for IE9, this sounds like an earlier build of IE9. My primary system is a Win 7 x64 Ultimate build and I remember IE9 doing this early on. Does this problem happen with Chrome and Firefox as well?

    Standing by,
    Ryan W.
    Hi Ryan, thanks for getting back so soon. No, I installed IE9 yesterday, have'nt tried with Chrome, desperately trying NOT to download every single thing in the universe on my beautiful new system rolleyes1.gif

    I also have Win 7 x64. funnily, I'm having some other issues, automatic updates don't update, had to do them manually, smugmug upload web page was fine until I downloaded java... ya know? I have no flash player... have'nt done that yet, could that be it I wonder... I'll check and see if it works with Chrome. I'm trying not to make things worse :D
    website
  • lynnmalynnma Registered Users, Retired Mod Posts: 5,208 Major grins
    edited March 2, 2012
    lynnma wrote: »
    Hi Ryan, thanks for getting back so soon. No, I installed IE9 yesterday, have'nt tried with Chrome, desperately trying NOT to download every single thing in the universe on my beautiful new system rolleyes1.gif

    I also have Win 7 x64. funnily, I'm having some other issues, automatic updates don't update, had to do them manually, smugmug upload web page was fine until I downloaded java... ya know? I have no flash player... have'nt done that yet, could that be it I wonder... I'll check and see if it works with Chrome. I'm trying not to make things worse :D


    Well, it's fixed :D. Java updated it'self this morning and I downloaded Adobe Flash and presto... all is well. Although, I can't drag and drop, have to use "open" to load.

    Have a great day!
    Lynn
    website
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 2, 2012
    lynnma wrote: »
    Well, it's fixed :D. Java updated it'self this morning and I downloaded Adobe Flash and presto... all is well. Although, I can't drag and drop, have to use "open" to load.

    Have a great day!
    Lynn

    Lynnie, wave.gif longtimenosee.... you'd be SO much better off with Chrome or Firefox, and using our awesome in-browser HTML5 Uploader :D Try it deal.gif
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • HeroOfCantonHeroOfCanton Registered Users Posts: 208 Major grins
    edited March 2, 2012
    Andy wrote: »
    ...you'd be SO much better off with Chrome or Firefox, and using our awesome in-browser HTML5 Uploader :D Try it deal.gif

    Andy speaks truth. It also comes in handy for troubleshooting, you can very quickly determine if a problem you are having is unique to the browser (for example, with a recent add-on like a toolbar or pop-up blocker) or if the problem is site-wide (anti-malware program, windows update etc).

    Having spent the last 10+ years in tech support I keep copies of nearly every major browser in one vmware installation or another...I think I have a problem rolleyes1.gif

    With best regards,
    Ryan W.
    Quality Engineer - My SmugMug Site

    Getting started on DGrin? Go here first!
    Contact a Support Hero: http://help.smugmug.com/customer/portal/emails/new
  • lynnmalynnma Registered Users, Retired Mod Posts: 5,208 Major grins
    edited March 3, 2012
    HeroOfCanton wrote: »
    Andy speaks truth. It also comes in handy for troubleshooting, you can very quickly determine if a problem you are having is unique to the browser (for example, with a recent add-on like a toolbar or pop-up blocker) or if the problem is site-wide (anti-malware program, windows update etc).

    Having spent the last 10+ years in tech support I keep copies of nearly every major browser in one vmware installation or another...I think I have a problem rolleyes1.gif

    With best regards,
    Ryan W.

    Hi Andywave.gifHi Ryanwave.gif... yes.. I have yet to download Chrome... my internet connection here at the RV resort in Punta Gorda Fl in the sun under the palm trees :D is pathetic... I did start yesterday but gave up... will do again today.
    Thanks for advice... will certainly do it. LOVE this ssd, great for travel and liquid cooling great for hot weather and awsome processor... (sorry, can't stop gloating for a week or two rolleyes1.gif)
    I'ts a birthday present to myself...
    Lynn
    website
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