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Problem with Camera Awesome!

VelvtRideVelvtRide Registered Users Posts: 364 Major grins
edited October 25, 2016 in SmugMug Support
Trying to upload to any site I've authorized leads to 'preparing for sharing' and the little whirly-gig going round and round.....and round and round.... for forever. Nothing happens. Longest I've left it going was for more than 60 mins. :(

Iphone 4s on Sprint
5.1 update (although it was doing this before the update, too)
"Faster sharing" checked

I've tried deleting app and reinstalling - I get the same thing. Any advice...? Cuz I love this app and have made multiple in-app purchases. :D

Thanks!

Heidi

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    TheOnlookerTheOnlooker Registered Users Posts: 168 Major grins
    edited March 9, 2012
    VelvtRide wrote: »
    Trying to upload to any site I've authorized leads to 'preparing for sharing' and the little whirly-gig going round and round.....and round and round.... for forever. Nothing happens. Longest I've left it going was for more than 60 mins. :(

    Iphone 4s on Sprint
    5.1 update (although it was doing this before the update, too)
    "Faster sharing" checked

    I've tried deleting app and reinstalling - I get the same thing. Any advice...? Cuz I love this app and have made multiple in-app purchases. :D

    Thanks!

    Heidi

    When you are trying to share, are you connected to WiFi?

    Also, what you may want to try dong is clearing out all of your multitasking applications, then hard-resetting your phone by pressing and holding the power and home buttons until the device shuts of and giving it another shot. Especially if you have gone in and downloaded a fresh application, doing this should help quite a bit.

    -KevinW
    Support Hero
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    VelvtRideVelvtRide Registered Users Posts: 364 Major grins
    edited March 9, 2012
    TheOnlooker wrote: »
    When you are trying to share, are you connected to WiFi?

    Also, what you may want to try dong is clearing out all of your multitasking applications, then hard-resetting your phone by pressing and holding the power and home buttons until the device shuts of and giving it another shot. Especially if you have gone in and downloaded a fresh application, doing this should help quite a bit.

    -KevinW
    Support Hero

    Wifi and/or 3G connection. And I tried everything you suggested, but still having the issue.
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    richWrichW Registered Users Posts: 941 Major grins
    edited March 9, 2012
    VelvtRide wrote: »
    Wifi and/or 3G connection. And I tried everything you suggested, but still having the issue.
    Did you clear out the multitasking applications? Double tap the home button > press and hold one of the icon until the '-' shows up > delete all the the tray.
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    VelvtRideVelvtRide Registered Users Posts: 364 Major grins
    edited March 9, 2012
    richW wrote: »
    Did you clear out the multitasking applications? Double tap the home button > press and hold one of the icon until the '-' shows up > delete all the the tray.

    Yes.

    Still no dice.
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    richWrichW Registered Users Posts: 941 Major grins
    edited March 9, 2012
    VelvtRide wrote: »
    Yes.

    Still no dice.
    Will the image save to the camera roll?
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    VelvtRideVelvtRide Registered Users Posts: 364 Major grins
    edited March 9, 2012
    richW wrote: »
    Will the image save to the camera roll?

    It does. And that's the workaround I've been using.
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    RussianspiRussianspi Registered Users Posts: 7 Beginner grinner
    edited June 7, 2012
    Me too!
    FWIW, I'm also having the same issue. I'm also on Sprint with an iPhone 4S, and I've seen this with both 3G and WiFi.
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    rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited June 7, 2012
    Russianspi wrote: »
    FWIW, I'm also having the same issue. I'm also on Sprint with an iPhone 4S, and I've seen this with both 3G and WiFi.
    Did you try Rich's suggestion to clear our your multi tasking apps?

    After doing that, head to the iPhone settings app > Camera! section and enable the "reset sharing accounts" setting. Then open Camera Awesome and try sharing again.
    Make sure that you're on a stable WiFi connection before giving it a try. Best is to use your home WiFi. It's important that the WiFi doesn't require you to log in via the browser (like on some public WiFi networks on airports etc.).
    Sebastian
    SmugMug Support Hero
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    javierplumeyjavierplumey Registered Users Posts: 131 Major grins
    edited July 6, 2012
    Russianspi wrote: »
    FWIW, I'm also having the same issue. I'm also on Sprint with an iPhone 4S, and I've seen this with both 3G and WiFi.

    Same here on iPhone 4S with latest update and on WiFi at work.
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    Maui ReviewerMaui Reviewer Registered Users Posts: 1 Beginner grinner
    edited December 20, 2012
    It's now 19 December 2012 and I am experiencing this same problem with an iPhone5. Below is the copy to an email I just sent Don MacAskill from SMugmug:

    Hi Don, I am writing directly to you in a last attempt to get an informed response and a possible fix to what seems to be an ongoing problem with Camera Awesome. Since this is your business, I thought you might want to know what's actually going on. When trying to upload, I get a "fetching user info" message and the beach ball that goes on indefinitely and does nothing. This issue renders the app completely useless to me as one of the reasons I bought it was to upload images to my Smugmug account on the go. I have unsuccessfully uninstalled and reinstalled the app after rebooting my iPhone5. When trying to get your hero team and the awesomize team to look into this, it seems they themselves are not aware of this problem or chose not to acknowledge that this is actually a bug with the app. If you google "problem with Camera Awesome" you will find links to blogs such as this one, http://www.dgrin.com/showthread.php?t=216814, describing my exact problem. I am asking you to please look into this situation and provide a reasonable response and hopefully a fix to what otherwise is a great app. Thanks
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    mbonocorembonocore Registered Users Posts: 2,299 Major grins
    edited December 21, 2012
    Hi Maui,

    Thank you for your post. I will be your point person with this issue. I am currently testing this as we speak, and will provide an update with my findings soon.

    Thank you!

    Michael
    www.mb-photography-sf.com
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    mbonocorembonocore Registered Users Posts: 2,299 Major grins
    edited December 21, 2012
    Maui,

    I have tested this on all of the different share settings in Camera Awesome on an iPhone 5. Can you please create a new thread in our Bug Reporting Forum http://dgrin.com/forumdisplay.php?f=54 with the exact steps to recreate this? Such as where you are trying to upload when you receive the "fetching user info" error. It looks like you are trying to upload directly to your SmugMug account. Are you selecting any of the "Cross Posting" options? Can you also provide your SmugMug Website URL?

    Thank you!

    Michael
    www.mb-photography-sf.com
    Facebook
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    Photo Blog
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    pugluverpugluver Registered Users Posts: 1 Beginner grinner
    edited July 24, 2013
    no upload video
    No upload, no down load, no side load, no nothing, now just fetching you material!!!!!!!!!!!!!!!!! whats up with the app??????????????? please Help!!!!!!!!!
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    rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited July 25, 2013
    pugluver wrote: »
    No upload, no down load, no side load, no nothing, now just fetching you material!!!!!!!!!!!!!!!!! whats up with the app??????????????? please Help!!!!!!!!!
    Please contact the HelpDesk with specific details on what happens, like what exact message is displayed on screen, along with what iOS device and iOS version you use. Also include how much free space do you have on your device? You can look up the version and free space in the iOS settings app > general > about.
    What did you last do before the issue occurred? Did you try to share a photo/video to a service? If so, what service?
    Sebastian
    SmugMug Support Hero
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    AllenAllen Registered Users Posts: 10,011 Major grins
    edited October 17, 2016
    Camera Awesome Version 1.1.12 on iPhone 6S
    Every time I try to delete a photo/photos the app closes.

    Deleted and reinstalled, same thing happens.

    Also now no photos show that app has taken?

    How do I fix this and are my photos gone?
    Al - Just a volunteer here having fun
    My Website index | My Blog
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    leftquarkleftquark Registered Users, Retired Mod Posts: 3,784 Many Grins
    edited October 17, 2016
    Allen wrote: »
    Every time I try to delete a photo/photos the app closes.
    There's a known issue with Camera Awesome in iOS10 that causes the app to crash when you try to delete a photo. We suggest not trying to delete photos from within Camera Awesome.
    Allen wrote: »
    Deleted and reinstalled, same thing happens. Also now no photos show that app has taken?How do I fix this and are my photos gone?
    When you delete an app from iOS it asks you if you are sure you want to delete it, and all of its contents. When you deleted it, you also deleted the photos. If you've made a phone backup recently, the photos should be stored in the phone backup. You should be able to restore the phone to that backup and recover the photos. If you do have an earlier backup file but don't want to restore to it, I can provide instructions (or do it for you, if you're willing) on how to pull the just the photos out of them (using programs like iExplorer, which can navigate an iphone backup).
    dGrin Afficionado
    Former SmugMug Product Team
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
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    Misery GoatMisery Goat Registered Users Posts: 6 Beginner grinner
    edited October 20, 2016
    Is there an alternative way to delete camera awesome photos? Or do I have to uninstall the app to do so?
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    JenuineJenuine Registered Users Posts: 155 SmugMug Employee
    edited October 25, 2016
    Hello,

    With the Camera Awesome app no longer being supported by SmugMug and the upgraded iOS causing the crash when using delete using the app to delete the images is not possible. Our suggestion is to make sure the images are backed up to a computer and or to SmugMug, then uninstall the app and reinstall. When the app is uninstalled the images are deleted as well. Then in the backed up copy of the files on SmugMug and/or on your computer you can delete the unwanted images there.

    Best,
    Jen
    SmugMug Support Hero
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