Crawling Slow upload to galleries?

Zerodog

Is something up? Usually pretty fast. My upload speed with my internet is about 17mps? :dunno I have a huge event trying to load and it says it will take 1.9hrs to load 40 images. This is not a good thing.

docwalker

I am not aware of any problems on our end at this time. I am watching the uploads and they are processing. I also have not seen any other similar reports. Of the other reports of upload problems that I am aware of they were related to the users connection.

Can you run a speed test for us and send us the results on the help desk?

http://upload.smugmug.com/test/line-quality/

Use a wired connection when possible as wireless is often slower and or susceptible to interference.

Zerodog

17mps upload Pretty fast. Running LR4 too. Right now saying 1.8hrs for 70jpegs. Just did a pretty successful load of about 30 in 5min. Still slowish. But the speed dropped back down with these last galleries?

Andy

Zerodog wrote: »

17mps upload Pretty fast. Running LR4 too. Right now saying 1.8hrs for 70jpegs. Just did a pretty successful load of about 30 in 5min. Still slowish. But the speed dropped back down with these last galleries?

Please write our heroes for personal attention - we can do some tests on your connection. SmugMug is accepting uploads as fast as you can get them to us.

http://help.smugmug.com

Zerodog

Thanks Andy. I had one go very slow this morning, then crash with errors, then same galleries went fairly fast. 5 or 6 min. Next batch was back to crawling.... hours for 3 galleries with 40-70 images each.

Andy

Zerodog wrote: »

Thanks Andy. I had one go very slow this morning, then crash with errors, then same galleries went fairly fast. 5 or 6 min. Next batch was back to crawling.... hours for 3 galleries with 40-70 images each.

Zerodog, please please email our heroes. Thanks.

Zerodog

Support heros responded quickly. Unfortunately everything seems to be totally normal on my end and SMs end. Called my ISP. They claim everything is great. Although I am always suspect of comcast. This leaves LR4. I am going to test loading a test gallery with LR3 from my desktop to see how it goes. Doubtful it is a problem with my laptop. Uploaded some big fight galleries 2 weeks ago with no issue. This was using LR3.

SamirD

Have you tried uploading using one of SM's default uploaders, just as a test? If it works fine, then it eliminates SM and your ISP.

Zerodog

Update. Last night I tried SM's uploader. It was nice and speedy. I got quite a few galleries up last night using this method. So this is an LR4 issue. This really sucks. It completly has ruined my workflow and made me run in circles on this project. No doubt has cost me $$$ too in lost sales. Unfortunately I need to export my files in LR to save changes made to them and the Metadata. And because I chose JPEG this time, "to save time" when I save the metadata it only saves keywords. Not changes made to the file like it does with a RAW file. This exporting to file I am finding is slow as hell too. And adds a place for me to screw something up in my galleries and just need to redo things. So now I am abandoning ship with LR4. I am saving the Metadata and building a new catalog in LR3. Hopefully this saves all of the keywording done for numberplates. I can then just do broad adjustment and then upload from LR3. If anything this will also test LR3 vs 4 for speed.

Zerodog

Update after converting to LR3. Surprise! LR4 saved much of the Metadata to the JPEG files. LR3 was able to see all of the tagging done and even some of the basic adjustments such as WB.

Uploading with LR3. Totally normal. Just created about 8 galleries and they are completely uploaded in about 15min. This was imposible with 4. Each of these galleries was over 1 hr to export to SM. These are taking minutes. And I can run 4 at once before my system starts really bogging. LR4 was bogging badly at 3. To the point of the mouse being unreponsive. In 3 I can load 4 galleries at once and still have enough power to edit a 5th gallery and make adjustments.

Thanks Adobe!!!! You guys officially suck. The new version has some sweet features. And they do render RAW files better than any other previous version of LR. But this speed is unacceptable. It is a step into the past with uploading to the internet. I haven't been so pissed off and frustrated with something in a really long time. I felt like I was running in a circle with this stuff. I have a blazing fast connection that costs $$$. I have great computers, great cameras, good workflow, Smugmug, all of this should make life easy when it comes to this stuff. Throw in a crappy program to the workflow and it all goes down the tubes. It just doesn't matter how good you and your system is if you can't get your images up for people to buy!

SamirD

I'm glad you were able to get to the heart of this.

It's in situations like this where I've learned that 'newer isn't always better' and 'don't fix it if it isn't broken' apply very well.