Wanted: SmugBuddy / Mentor

prayersmadevisibleprayersmadevisible Registered Users Posts: 3 Beginner grinner
edited June 14, 2012 in SmugMug Support
Newbie, frustrated by lack of phone support, looking for a seasoned SmugBuddy in the Binghamton / Ithaca (NY) area to help me get up and running. Actually, could be anywhere, if we talk on the phone. Contact me at bonnie@prayersmadevisible.com. Thanks...

Comments

  • WendeeWendee Registered Users Posts: 171 Major grins
    edited March 30, 2012
    Bonnie, we're available via chat today if you want to reach our Heroes. :)

    http://help.smugmug.com/

    We are sorry for the frustration, email and chat work best for us and we do everything we can to respond quickly.

    If you need anything else, please let us know.


    Take care,
    Wendee
    SmugMug Support Hero
    http://help.smugmug.com/
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 30, 2012
    Wendee wrote: »
    email and chat work best for us and we do everything we can to respond quickly.
    Works best for you too, Bonnie - give it a try :) Promise!
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 30, 2012
    PHOTOK wrote: »
    Bonnie, it DOESN'T WORK. Don't believe the SmugMug PR machine. I have 3 outstanding help requests from 10, 8, and 1 month ago. I doubt I'll ever get a response.
    Ouch, PHOTOK, I want to find out what the problem is. Is the email address you've emailed us from the same as on your account at Dgrin?
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 30, 2012
    PHOTOK, can you please go to http://help.smugmug.com and send a note ATTN: ANDY from and let us know what email addy you've sent msgs in the past from? I want to look into our email system for emails from you. I will handle personally, thanks.

    Standing by.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 30, 2012
    PHOTOK wrote: »
    Two were sent via email. One was posted on a forum. Frankly, the first two are no longer relevant. The only one that matters is the most recent one where I inquired as to why, suddenly about 2 months ago, SM stopped charging sales tax on digital download purchases.

    Kevin Wilson replied to me within a few hours with:

    "I'll get some QA folks and engineers to take a look at these orders to see what might have happened here. "

    After a week of hearing nothing I followed up and got this response from Lindy Wilson:

    "We haven't got any more information for you, but we have bumped your sales tax issue so our QA team, and the engineer will be reminded of the importance,"

    That was more than two weeks ago now. I guess money issues don't have very high importance within SmugMug.

    Just like other issues with SM, I've learned to live with it.

    PHOTOK, I can't find you in our system unless you tell me your site and email address - would you please do that, http://help.smugmug.com ATTN: ANDY and I promise that we'll get this resolved. We take every single email and chat we get seriously, and answer every one. If we've failed, I want to fix that.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 30, 2012
    PHOTOK wrote: »
    That was more than two weeks ago now. I guess money issues don't have very high importance within SmugMug.

    Just like other issues with SM, I've learned to live with it.

    It's very important to us, and our last reply to you was that we are having our QA team looking into this. I don't have a further update, but I can tell you I just escalated this. Thanks.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • cabbeycabbey Registered Users Posts: 1,053 Major grins
    edited March 31, 2012
    Fixed live.
    SmugMug Sorcerer - Engineering Team Champion for Commerce, Finance, Security, and Data Support
    http://wall-art.smugmug.com/
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited March 31, 2012
    prayersmadevisible wrote: »
    Newbie, frustrated by lack of phone support, looking for a seasoned SmugBuddy in the Binghamton / Ithaca (NY) area to help me get up and running. Actually, could be anywhere, if we talk on the phone. Contact me at bonnie@prayersmadevisible.com. Thanks...
    I'd go to a Smugmug user's group meeting nearby. Seems like there's several in the state:
    http://www.smugmug.com/smugs/find/
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
  • prayersmadevisibleprayersmadevisible Registered Users Posts: 3 Beginner grinner
    edited April 10, 2012
    Doesn't work for me...
    Andy wrote: »
    Works best for you too, Bonnie - give it a try :) Promise!

    Hi Andy. Thanks for your encouragement. In fact, I made that post after months of "trying it" and the accumulating resulting frustration. I'm not a computer person; I'm an artist, trying to get my work out into the world. I'm doing my best to get my site up and running using your e-mail support machine and I'm just going around in circles. The lack of continuity has really pushed me over the edge today! Here's one example: I spent all day yesterday sending e-mails back and forth to try to figure out what to do about the prints and items that will have to be redone. I sent photos of all the problems, dividing them up into 3 e-mails, so as not to overburden our fragile Internet connection here. I sent them all with attn to Wendee, but I received responses from 3 different people. Today, I received an e-mail from Wendee, wanting to redo the images that i sent to her in the first e-mail. I wrote back to her, asking about the other items in the 2nd and 3rd e-mails, and I received a response from yet another person, telling me that SmugMug never received the 2nd and 3rd sets of photos. Are you trying to make me crazy? Can you help me wrap up the work that needs to be done in order to make my site ready to announce to the world? I have a letter ready to go out to 2500 people telling them about finding my work on SmugMug. It's been ready and waiting for months. Please, instead of telling me what you think I need, help me with what I Really need...find someone who can look at my site and quickly talk me thru the remaining tasks. (Phone or Skype) A session or two will quickly get my letter out. I'm really looking forward to being a happy camper. :-) Thanks, Bonnie
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 10, 2012
    prayersmadevisible wrote: »
    Hi Andy. Thanks for your encouragement. In fact, I made that post after months of "trying it" and the accumulating resulting frustration. I'm not a computer person; I'm an artist, trying to get my work out into the world. I'm doing my best to get my site up and running using your e-mail support machine and I'm just going around in circles. The lack of continuity has really pushed me over the edge today! Here's one example: I spent all day yesterday sending e-mails back and forth to try to figure out what to do about the prints and items that will have to be redone. I sent photos of all the problems, dividing them up into 3 e-mails, so as not to overburden our fragile Internet connection here. I sent them all with attn to Wendee, but I received responses from 3 different people. Today, I received an e-mail from Wendee, wanting to redo the images that i sent to her in the first e-mail. I wrote back to her, asking about the other items in the 2nd and 3rd e-mails, and I received a response from yet another person, telling me that SmugMug never received the 2nd and 3rd sets of photos. Are you trying to make me crazy? Can you help me wrap up the work that needs to be done in order to make my site ready to announce to the world? I have a letter ready to go out to 2500 people telling them about finding my work on SmugMug. It's been ready and waiting for months. Please, instead of telling me what you think I need, help me with what I Really need...find someone who can look at my site and quickly talk me thru the remaining tasks. (Phone or Skype) A session or two will quickly get my letter out. I'm really looking forward to being a happy camper. :-) Thanks, Bonnie

    Bonnie, I'm getting you a personal Support Hero, standby for John :)
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • JohnHeroJohnHero Registered Users Posts: 110 Major grins
    edited April 10, 2012
    Hi Bonnie,

    My name is John and I am a Support Hero with SmugMug. I have just sent you an email requesting some information, so that we can chat a bit and get all your SmugMug needs taken care of :D Please respond at your earliest convenience.

    Thanks,

    John
    John
    SmugMug Support Hero
  • CrewdCrewd Registered Users Posts: 54 Big grins
    edited April 10, 2012
    I love the responsiveness I'm seeing here from smug. It makes me feel better about what will happen if I ever have a problem.

    Patrick
    Crewd Productions | Smug Galleries | Book of Face
    Patrick Smith
  • prayersmadevisibleprayersmadevisible Registered Users Posts: 3 Beginner grinner
    edited June 14, 2012
    JohnHero wrote: »
    Hi Bonnie,

    My name is John and I am a Support Hero with SmugMug. I have just sent you an email requesting some information, so that we can chat a bit and get all your SmugMug needs taken care of :D Please respond at your earliest convenience.

    Thanks,

    John

    Greetings from China with a long overdue thank you to Andy for connecting me with John, who helped me work out the glitches and bring my site to fruition.You can take a look at www.prayersmadevisible.com Thanks John for your patience and your excellent advice. Bonnie
Sign In or Register to comment.