Images - just gone?

dnwvictor

Hi guys!

I would like to ask for help in solving mystery related to images on my website.

I didn’t make any changes to my customization for very long time but beginning few weeks back, starting with one or two, images were not displayed. Gradually it come to the point that non of images is displayed.

I’m afraid it is related to outdated and I’m sorry to say very messy customization.
I would really appreciate any help in fixing this unfortunate problem.

Victor.

richW

dnwvictor wrote: »

Hi guys!

I would like to ask for help in solving mystery related to images on my website.

I didn’t make any changes to my customization for very long time but beginning few weeks back, starting with one or two, images were not displayed. Gradually it come to the point that non of images is displayed.

I’m afraid it is related to outdated and I’m sorry to say very messy customization.
I would really appreciate any help in fixing this unfortunate problem.

Victor.

Hi Victor, The 'missing images' are related to your custom domain name having the wrong settings at your hosting site.

Here's the error message: Custom hostname www.victorview.com is an alias for smugmug.com instead of domains.smugmug.com.

At your domain name hosting site you'll need to point the cname to domains.smugmug.com
Instructions here; http://help.smugmug.com/customer/portal/articles/93340

Need help? Shoot us an email to the help desk: http://help.smugmug.com/customer/portal/emails/new

dnwvictor

Thank you
Hi richW!

Thank you very much for responding to my post.

I will follow your suggestion and I hope to not make any mistakes.
I did set up custom domain more then three years ago, somehow it was working in the past. I will have to find info on WIKI how I did set up on Go Daddy in the past , I understand that error is there.
Victor.

richW

dnwvictor wrote: »

Hi richW!

Thank you very much for responding to my post.

I will follow your suggestion and I hope to not make any mistakes.
I did set up custom domain more then three years ago, somehow it was working in the past. I will have to find info on WIKI how I did set up on Go Daddy in the past , I understand that error is there.
Victor.

Here's some info for GoDaddy settings:

Over at GoDaddy, you'll need to set up the cname host of 'www' to point to domains.smugmug.com and the a-record host of '@' to our ip address: 208.79.45.23

The settings look like the ones outlined in red here: http://smuggy.me/godaddy.png

More information here: http://help.smugmug.com/customer/portal/articles/93340

Once those settings are done, enter in your domain name in your SmugMug control panel: https://secure.smugmug.com/homepage/settings.mg?settings=domain

Run into any issue, shoot us an email at the help desk.

dnwvictor

Thanks a lot!