Read only - again?

PupatorPupator Registered Users Posts: 2,322 Major grins
edited April 20, 2012 in SmugMug Support
Two days in a row I've had a short window to get uploads done. Too days in a row you've been in read only mode during that window.

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 20, 2012
    Sorry Pupator, we can't control when bad things happen :( We are updating our status here http://status.smugmug.com/services/entire-site
    sorry for the hassle.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • PupatorPupator Registered Users Posts: 2,322 Major grins
    edited April 20, 2012
    I use lots of subscription-based web services. Most tech publications encourage people never to pay for a hosting service with less than 99.999% uptime. (That's about 8 hours of downtime a year.) You know I love Smugmug but there is no way you guys have that kind of uptime. Nothing else I use (Dropbox, SugarSync, Google, Backblaze) has this kind of downtime.

    Of course you can't control when bad things happen but you guys have got to figure out ways to make it happen less and to fix it more quickly. Giving a customer an aww-shucks answer about repeated downtime is...well, I'd just encourage you not to do it.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 20, 2012
    Pupator wrote: »
    I use lots of subscription-based web services. Most tech publications encourage people never to pay for a hosting service with less than 99.999% uptime. (That's about 8 hours of downtime a year.) You know I love Smugmug but there is no way you guys have that kind of uptime. Nothing else I use (Dropbox, SugarSync, Google, Backblaze) has this kind of downtime.

    Of course you can't control when bad things happen but you guys have got to figure out ways to make it happen less and to fix it more quickly. Giving a customer an aww-shucks answer about repeated downtime is...well, I'd just encourage you not to do it.

    Sorry pupator, been answering a whole lot of questions this morning - didn't mean to cut you short. We're on the job, our guys are up and at the data center fixing the problem as we speak. We don't like it any more than you do, I can assure you of that. It's not our norm and we know that when you see something happen two days in a row it looks feels smells and tastes bad. Working on it.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • JohnRJohnR Registered Users Posts: 732 Major grins
    edited April 20, 2012
    Interesting. I read that http://status.smugmug.com/services/entire-site and it seems that a database master was causing problems just this past March 30th.

    Looks like a lot of down time just since Jan. 1st!


    And you all are using Dells now? When did you all switch from Macs to Dells?? :(
  • jtalericojtalerico Registered Users Posts: 78 Big grins
    edited April 20, 2012
    Please provide a legend on this website on what the icons mean : http://status.smugmug.com/services/entire-site

    It seems like there should be all kinds of red from the most recent downtime...
    Smug: http://talerico-photography.smugmug.com/
  • jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited April 20, 2012
    jtalerico wrote: »
    Please provide a legend on this website on what the icons mean : http://status.smugmug.com/services/entire-site

    It seems like there should be all kinds of red from the most recent downtime...
    I think most of the icons are explained here: http://status.smugmug.com/.
    --John
    Homepage • Popular
    JFriend's javascript customizations • Secrets for getting fast answers on Dgrin
     Always include a link to your site when posting a question
Sign In or Register to comment.