Missing warranty card!!! New Canon 5D Mark III without warranty card?
I have received my Canon 5D Mark III today without warranty card. I bought it from "getitdigital" off from ebay. They claim that it is brand new USA product with 1 year USA warranty.
I have called Canon and they say that I need both the receipt AND the warranty card to have warranty for the camera.
I have called the store but they told me that they will email me the warranty card... It sounds strange....
Did any of you guys had the same experience with any cameras? what should I do? Should send it back and ask for a refund?
I have called Canon and they say that I need both the receipt AND the warranty card to have warranty for the camera.
I have called the store but they told me that they will email me the warranty card... It sounds strange....
Did any of you guys had the same experience with any cameras? what should I do? Should send it back and ask for a refund?
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http://behret.smugmug.com/ NANPA member
How many photographers does it take to change a light bulb? 50. One to change the bulb, and forty-nine to say, "I could have done that better!"
B&H
Adorama
Calumet
Tallyns
... are my recommendations.
We have sticky threads dedicated on how to avoid problems with major purchases:
http://dgrin.com/showthread.php?t=5393
http://dgrin.com/showthread.php?t=374
Moderator of the Cameras and Accessories forums
Dgrin FAQ | Me | Workshops
Is this good or bad...?
Would you walk in off the street and buy a camera there? That site is full of storefronts for shady operators like the one you bought from. Stores like that can't be trusted, IMO. Either buy local, or stick with the list Ziggy posted.
Dgrin FAQ | Me | Workshops
Buy from Crutchfield. If you lived in NYC and ever stood in line at B&H returns I don't think you would buy from them. just my 2 cents.
This thread is eye opening...!
I'm not defending the retailer here, but Canon USA gave you incorrect info. All you need for warranty coverage in the USA is a dated store receipt. Most manufacturers use warranty registration info for marketing and demographic purposes only.
I am sorry you've developed a poor impression of any aspect of our business. If there's a specific issue I'd be happy to address it.
B&H Photo-Video
With due respect, their resellerrating (http://www.resellerratings.com/store/Get_It_Digital_eBay_store_getitdigital) is nothing short of phenomenal.
I've never bought from them, but it looks like they're running a respectable business.
http://www.dgrin.com/showthread.php?t=217978
When i bought my 60D from Canoga Camera ( VERY REPUTABLE ) they kept the warranty card
windoze
As long as the seller has a good lengthy feedback history, and the negative feedbacks aren't atrocious messes, its generally fine. What I mean by atrocious messes: If the negative feedbacks seem to end in war spattered with harsh remarks or unprofessional replies with the customer, then you want to find another seller that has a good returns policy and shows evidence of having done so in the past. Always check a sellers negative feedback to see if it shows that they usually make an honest effort to resolve problems. If they do, you shouldn't really have an issue with them. And if you still don't trust them, you can always message them with a question or concern, and sometimes you can pick up on their willingness to be helpful and their level of professionalism. That can also indicate whether or not you'd want to purchase a camera from them.
If you STILL don't trust them, just buy one from one of the affirmed honest sellers already listed.... Adorama, B&H, 17th Street, Beach Camera, etc
I would not recommend buying from anyone other than the big legitimate sellers.
I wish I could have that problem to be so close to B&H have had nothing but outstanding service from them but all on the inteernet, Never had to return anything but my experience with any business return process is to make it somewhat annoying to dissuade people from making returns.
http://kadvantage.smugmug.com/
http://www.danalphotos.com
http://www.pluralsight.com
http://twitter.com/d114
Thank you. Returns should be relatively friction-free and painless. In fact, for USA customers if the reason for the return is our error or you're exchanging an item that's defective out of the box, we provide a pre-paid UPS label for your convenience.
B&H Photo-Video
Thanx B&H for the great customer service .....
I have purchased a lot of equipment from them and they were excellent to deal with. You really have to do
your homework if you shop on the "bay". B&H is prime, but there are times when I have had to looks else
where for gear.
― Edward Weston
Re B&H: I buy a lot from them but have only had to return things twice. Once, I simply ordered the wrong thing. The other time, something arrived damaged. In both cases, the customer service people were courteous and efficient, and the process was painless.
Re online ratings: I know nothing about the retailer in question, but I don't trust rating sites, because there are documented cases of retailers flooding sites with bogus reviews. There are lots of reputable, authorized dealers, both on the web and locally. I stick with them.
I will only buy from you guys in the future!!!
Otto
B&H Photo-Video
Henry, I have been a B&H customer for about 40 years now. I think my first purchase was an Olympus OM-1. During that time I have ordered many times, and every single transaction has been flawless.
You guys rock.
Michael
http://michaelnel.smugmug.com
Title 16: Commercial Practices
PART 700—INTERPRETATIONS OF MAGNUSON-MOSS WARRANTY ACT
§ 700.7 Use of warranty registration cards.
(a) Under section 104(b)(1) of the Act a warrantor offering a full warranty may not impose on consumers any duty other than notification of a defect as a condition of securing remedy of the defect or malfunction, unless such additional duty can be demonstrated by the warrantor to be reasonable. Warrantors have in the past stipulated the return of a “warranty registration” or similar card. By “warranty registration card” the Commission means a card which must be returned by the consumer shortly after purchase of the product and which is stipulated or implied in the warranty to be a condition precedent to warranty coverage and performance.
(b) A requirement that the consumer return a warranty registration card or a similar notice as a condition of performance under a full warranty is an unreasonable duty. Thus, a provision such as, “This warranty is void unless the warranty registration card is returned to the warrantor” is not permissible in a full warranty, nor is it permissible to imply such a condition in a full warranty.
(c) This does not prohibit the use of such registration cards where a warrantor suggests use of the card as one possible means of proof of the date the product was purchased. For example, it is permissible to provide in a full warranty that a consumer may fill out and return a card to place on file proof of the date the product was purchased. Any such suggestion to the consumer must include notice that failure to return the card will not affect rights under the warranty, so long as the consumer can show in a reasonable manner the date the product was purchased. Nor does this interpretation prohibit a seller from obtaining from purchasers at the time of sale information requested by the warrantor.