Customer's Lost Order?
KidPic
Registered Users Posts: 9 Beginner grinner
Customer just emailed me letting me know they still did not receive this order? Can someone point me in the right direction? I tried searching the forum but didn't find anything? I know the info is right under my nose but would appreciate any help/direction??
Ordered on: Apr 15, 2012 @ 18:24 PST
Shipping methods chosen:
EZprints: US Postal Service
Boutique Packaging: No
EZprints Shipped on: Apr 17, 2012 @ 09:50 PST
Your customer's UPS-MI shipping number: 15228605
Date Description Location Apr 20 2012 Transfer to PO no further tracking avail WEST PALM BCH, FL Apr 19 2012 Ready for post office entry Orlando, FL Apr 19 2012 Package received by dest MI facility Orlando, FL Apr 18 2012 Package transferred to dest MI facility Atlanta, GA Apr 18 2012 Package processed by Mail Innovations Atlanta, GA Apr 17 2012 Package received for processing Atlanta, GA
Ordered on: Apr 15, 2012 @ 18:24 PST
Shipping methods chosen:
EZprints: US Postal Service
Boutique Packaging: No
EZprints Shipped on: Apr 17, 2012 @ 09:50 PST
Your customer's UPS-MI shipping number: 15228605
Date Description Location Apr 20 2012 Transfer to PO no further tracking avail WEST PALM BCH, FL Apr 19 2012 Ready for post office entry Orlando, FL Apr 19 2012 Package received by dest MI facility Orlando, FL Apr 18 2012 Package transferred to dest MI facility Atlanta, GA Apr 18 2012 Package processed by Mail Innovations Atlanta, GA Apr 17 2012 Package received for processing Atlanta, GA
0
Comments
Thanks for writing in.
Just let us know the order number in question. The best way to do this is via email. We will need to verify that we have the correct shipping address for your customer. So going through email would be best, so we don't post your customer's address all over the internet
So shoot us an email here, and we will be more than happy to help: http://help.smugmug.com/customer/portal/emails/new
Nick Wilson
SmugMug Support Hero