"Auto Color Corrected" is not saving results
phil2
Registered Users Posts: 4 Beginner grinner
Working on a Windows machine & tested on Chrome & IE. Same results both places. Support said a few days ago that they verified the same bug:
1) When on a photo, choose: Tools > More > Apply Color Effect
2) Click on the photo on upper right labeled "Auto Color Corrected"
The screen will automatically advance to the next slide & the following message appears at the top:
"This permanently alters your photo and cannot be undone.
Color effects are being applied, but it may take a few minutes to see the changes in the gallery."
** BUG ** --- the changes are NEVER APPLIED. The "Auto Color Corrected" photo never appears in the gallery.
If a user selects other options on the "Auto Color Corrected" screen like "Black & White", the results ARE saved correctly.
1) When on a photo, choose: Tools > More > Apply Color Effect
2) Click on the photo on upper right labeled "Auto Color Corrected"
The screen will automatically advance to the next slide & the following message appears at the top:
"This permanently alters your photo and cannot be undone.
Color effects are being applied, but it may take a few minutes to see the changes in the gallery."
** BUG ** --- the changes are NEVER APPLIED. The "Auto Color Corrected" photo never appears in the gallery.
If a user selects other options on the "Auto Color Corrected" screen like "Black & White", the results ARE saved correctly.
0
Comments
We are aware of this and are investigating.
If you need anything else, please let us know.
Take care,
Wendee
SmugMug Support Hero
http://help.smugmug.com/
It seems for many images the auto color effect is subtle, but still being applied.
If you'd prefer to email us at the help desk, that'd be great, maybe create a new unlisted gallery and upload a few images in doubles, and try applying the auto color to one and leave the untouched original.