"Contact Me" not working

atruefocus

Hey..

On my smugmug site, when people are trying to contact me through the contact form, they are getting this message...

"We're awfully sorry, but there was a problem. Please try again."

I emailed the SmugMug support team, and they told me to come here (to dgrin) and ask.

Help??

Thank you!!
Lisa
www.atruefocus.com

atruefocus

"Contact Me" not working
I tried posting this before, but I'm new here and not sure if it went through so I'm trying again

When customers are trying to contact me from my smugmug site, it is saying: "We're awfully sorry, but there was a problem. Please try again."

I contacted the SmugMug support people and they told me to post it on here...

Any suggestions or help for me?

Thanks!
Lisa

AperturePlus

Lisa I am no guru on this, but check that your html is correct. It should read:

Email me

annnna8888

Hi Lisa, and welcome to Dgrin!

I'm not sure the site I found is yours, but if it is, it seems you inserted the code for the contact form that only works for Pro accounts, and you have a Power account. Please use a Wufoo form (or similar) instead following the instructions found here:
http://www.smugmug.com/gallery/11554290_GdBTc

If you run into problems, post in the customization forum and add a link to your site so Dgrinners can help you:
http://dgrin.com/forumdisplay.php?f=31

Ana
SmugMug Support Hero

atruefocus

annnna8888...that was it!! Thank you so much! I got it figured out