Photos stopped appearing

parallaxphotosparallaxphotos Registered Users Posts: 6 Big grins
edited May 22, 2012 in SmugMug Support
Anyone else having a problem where none of the photos in my galleries are appearing? In the standard smug mum view, I have an all black left side of the screen - though the browser knows that there are image files, and rolling over those black spots will show the correct file name. On the right side is a broken image error graphic.

Any thoughts?

Comments

  • lancerogerslancerogers Registered Users Posts: 4 Beginner grinner
    edited May 22, 2012
    Yes, same issue here, but it is not just my photos. I'm experiencing same in browsing the photos of the day as well.
  • NimaiNimai Registered Users Posts: 564 Major grins
    edited May 22, 2012
    FWIW, their status page says "undergoing repairs". Would love some more details!
    They're always good about getting things fixed up quick, though.

    http://status.smugmug.com/
  • simplelogiksimplelogik Registered Users Posts: 38 Big grins
    edited May 22, 2012
    Yeah, I'm having the same issue, none of my photos are displaying :(

    Just checked, according to the status page:
    May 22, 11:20PM We found the root cause of the problem. A fix is currently being worked on and we hope to have everything back to normal as soon as possible. Thanks for your understanding.
    May 22, 10:50PM We are currently having problems loading thumbnails. Operations is working on resolving the problem. Thank you for your patience.
  • docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited May 22, 2012
    I'm very sorry for the problems right now. We are experiencing a technical issue, and are working on resolving the

    problem as quickly as we can. We have our engineers on the case, and this should be short-lived!

    Details will be posted here as we have them: http://status.smugmug.com/

    Again, we apologize for the inconvenience.
    SmugMug Support Hero
    http://help.smugmug.com
  • parallaxphotosparallaxphotos Registered Users Posts: 6 Big grins
    edited May 22, 2012
    Thanks for the responsiveness, both to the issue and my query.

    Looks like my photos are back up
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