Photo - Wrong orientation; Duplicates too

56Kruiser56Kruiser Registered Users Posts: 116 Major grins
edited May 25, 2012 in SmugMug Support
This photo, from this gallery, is coming in at the wrong orientation. Coming in as portrait, and the original I am loading is landscape.

Allso, I have set the uploaded to overwrite duplicates, but it is actually duplicating. Have had that happen several times. (I reloaded thinking it would come in correct, but it didn't)

Any thoughts on either issue?

Comments

  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited May 25, 2012
    Is the photo straight from the camera or did you do any edits? If the latter, what exact software did you open the photo or use to edit it?
    When you view the photo on your camera's display, is it displayed correctly?
    If you made any edits on your computer, upload the photo straight from your camera without opening it on your computer. Does that come up correctly?

    Please email us on our helpdesk with the details (including what browser / uploader you used and what the exact filenames of the photos are on your computer):
    http://help.smugmug.com/

    Thanks!
    Sebastian
    SmugMug Support Hero
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