Beware Overnight Prints
Khaos
Registered Users Posts: 2,435 Major grins
I used them. I was happy with the quality and cost as I know many have been.
I just received an email from someone I don't know who was kind enough to tell me that when she clicked on the free samples button on their site, my info is filled in. My name, street adress, email, it's all there.
I'm not a happy camper.
I just emailed them and I'm awaiting a reply.
This is unnaceptable. It's bad enough when a business doesn't practice security and gets info stolen, but to put it out on the web. Avoid this site!
I just received an email from someone I don't know who was kind enough to tell me that when she clicked on the free samples button on their site, my info is filled in. My name, street adress, email, it's all there.
I'm not a happy camper.
I just emailed them and I'm awaiting a reply.
This is unnaceptable. It's bad enough when a business doesn't practice security and gets info stolen, but to put it out on the web. Avoid this site!
0
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I just went there (I've been a customer, too, I'm a satisfied customer)...
Tried the samples thing in safari and firefox - got blanks to fill in, that's all..
Was she using your computer?
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Weird - seems like it's fixed though. Similar thing happened to B&H about a month or so ago. Not good.
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Goodbye one-click ordering for Bill...
A former sports shooter
Follow me at: https://www.flickr.com/photos/bjurasz/
My Etsy store: https://www.etsy.com/shop/mercphoto?ref=hdr_shop_menu
Hopefully they will get this looked after...
Lee
What is their website, I want to try!
Glass: >Sigma 17-35mm,f2.8-4 DG >Tamron 28-75mm,f2.8 >Canon 100mm 2.8 Macro >Canon 70-200mm,f2.8L IS >Canon 200mm,f2.8L
Flash: >550EX >Sigma EF-500 DG Super >studio strobes
Sites: Jim Mitte Photography - Livingston Sports Photos - Brighton Football Photos
http://behret.smugmug.com/ NANPA member
How many photographers does it take to change a light bulb? 50. One to change the bulb, and forty-nine to say, "I could have done that better!"
...i ordered you 3 x 5d's on Steve Cav's credit card to arrive in sequence 3 months apart so you wont have to re-order after each sale.
I gave them a call and left a message. It just wasn't with the "Free Samples" link either. I clicked on the "Contact Us" button after I saw your info Harry and I saw the message that *YOU* left them. Very disturbing...
Anyway, I sent you an e-mail about it Harry and some screen captures. It definately makes you wonder...
Thanks...
Lee
I am just wondering if anyone had heard anything from the company yet as to why it hasn't been fixed yet or when they plan on fixing it. I had planned on ordering some cards this week but I think I may be looking for another company to use.
-Gil-
[/FONT][FONT=Courier New, Courier, mono]My world of photography[/FONT]
3 machines, two different browsers - I never saw anything except blank input screens. (Safari, and Firefox). Is this IE only?
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They have a bunch of machines (servers) running the online front store. When you start using it, fill in info, etc, the front-store application needs to establish a session. The session holds a identifier that points to - most likely - a database that holds your info (last information uploaded, shopping cart contents, etc.). The session-identifier is stored on your computer in a cookie. The value of the identifier is generated by the front-store application. The session-identifier is then used to obtain the information that is specific to you when you move from page to page.
Most front-store applications are running on more than one machine, to spread the load. Sometimes this can cause the session-identifier of one customer(/browser) to be assigned to another customer(/browser). This, of course is a bug in their system, but i could happen. This means, that when you go to the next page, you see contents that would have been shown to another customer (cross-assignment of sessions).
This is a SEVERE bug. It is best to notify Overnight Prints immediately. If this bug caused some customers to have their info stolen or, even worse, have some of their money stolen, Overnight Prints can be in for a lot of trouble (pissed of customers, bad press, litigation, etc.)
When I hear the earth will melt into the sun,
in two billion years,
all I can think is:
"Will that be on a Monday?"
==========================
http://www.streetsofboston.com
http://blog.antonspaans.com
I contacted Overnightprints about my info being displayed. I first attempted a phone contact and it want like this
ring
Recorded voice: "you are the second caller on line for a service rep."
some god awful music
Voice: "hey my name is Kevin"
Me: "This is in reference to a a completed order"
click
Recorded voice: "you are called number 29"
god awful music
after minutes a Recorded voice "You are number 28"
I hang up
I did receive this e-mail today in response to me e-mmails ent two days earlier
"Good Day,
We do not collect and post information on our site. If the site is
retaining information it is due to your settings. Not ours. Verisign is
a secure site and deletes all of the CC info once it has been processed.
If you wish to change your setting you must go to Tools>Internet Options
and under Security, Privacy and Advanced you should be able to change
your settings. However this will delete and not store any information
when you visit any site as well as drop down boxes(ie. typing similar
info and matches pop up below). I hope this was helpful to you. Have a
good day!
We appreciate your patience and hope that you choose Overnight Prints
in the future for all your printing needs. If you have any additional
questions, do not hesitate to contact us.
Please include all previous correspondence and your order number when
contacting Overnight Prints.
Thank you,
Christine
Customer Support Representative
Overnight Prints
1800 East Garry Ave. Ste. 224
Santa Ana, CA 92705
service@overnightprints.com
Support Line: 888-677-2000"
I feel better knowing that it is my problem and not theirs. They do have a point it is my problem because its my info that was being displayed. :bash
I will have my next order of business cards done locally.
http://behret.smugmug.com/ NANPA member
How many photographers does it take to change a light bulb? 50. One to change the bulb, and forty-nine to say, "I could have done that better!"
I just see blanks to fill in on my Mac when I go to samples on overnightprints.
Slightly changing the subject, I never got a letter from the FBI or CIA either about the 30 illegal sites I visited (whatever illegal site means). I even read about it on Yahoo this morning. What illegal sites? I wanna go see them!:):
But I did get a notice that I won the Big Lottery in the UK. Checked the lottery site, but darn if the numbers listed didn't match the numbers in my e-mail. Other than that, it's a very cleverly done letter -- sure looks like the real thing! However, before I could write to Hillary my ISP sent an all domain e-mail out telling us it was a fishing expedition to get our bank information...
Sorry Harry that it was your information up there on the screen for the world to see.
http://www.twitter.com/deegolden
Your info is still up there... on the Contact Us part
:uhoh
MM Portfolio
Canon 30D | Canon 50mm f/1.8 | Tamron 28-75mm f/2.8 | Canon Speedlite 580ex
I'm using IE
MM Portfolio
Canon 30D | Canon 50mm f/1.8 | Tamron 28-75mm f/2.8 | Canon Speedlite 580ex
If they don't investigate this and send out e-mails like 'it is definately your fault, not ours', they may be in for a surprise.
-- Anton.
When I hear the earth will melt into the sun,
in two billion years,
all I can think is:
"Will that be on a Monday?"
==========================
http://www.streetsofboston.com
http://blog.antonspaans.com
i went to the site... went to contact us.. plugged in some bogus info in hopes to get Harry's info off there...
can anyone verify what they see now?
Thank You,
Steven
P.S. I hope this helps Harry.
MM Portfolio
Canon 30D | Canon 50mm f/1.8 | Tamron 28-75mm f/2.8 | Canon Speedlite 580ex
When I hear the earth will melt into the sun,
in two billion years,
all I can think is:
"Will that be on a Monday?"
==========================
http://www.streetsofboston.com
http://blog.antonspaans.com
When I hear the earth will melt into the sun,
in two billion years,
all I can think is:
"Will that be on a Monday?"
==========================
http://www.streetsofboston.com
http://blog.antonspaans.com
MM Portfolio
Canon 30D | Canon 50mm f/1.8 | Tamron 28-75mm f/2.8 | Canon Speedlite 580ex
http://behret.smugmug.com/ NANPA member
How many photographers does it take to change a light bulb? 50. One to change the bulb, and forty-nine to say, "I could have done that better!"
When I hear the earth will melt into the sun,
in two billion years,
all I can think is:
"Will that be on a Monday?"
==========================
http://www.streetsofboston.com
http://blog.antonspaans.com
it doesn't solve the issue, but atleast doesn't put you out to as many people...
MM Portfolio
Canon 30D | Canon 50mm f/1.8 | Tamron 28-75mm f/2.8 | Canon Speedlite 580ex
http://behret.smugmug.com/ NANPA member
How many photographers does it take to change a light bulb? 50. One to change the bulb, and forty-nine to say, "I could have done that better!"
I must admit that their response to Harry was not exactly what I would call, "customer service".
When I saw it the first time I even left them a detailed voice mail regarding the problem (including the order number) because I recognized Harry's name and I would have thought that they would have fixed it immediately...
I would like to give them a try but this whole episode doesn't exactly leave you with a good feeling...
What other alternatives are there with similar prices?
Thanks,
Lee
Good Afternoon,
Ladies and Gentlemen, after reading over your complaints, I can assure you that the problem has been fixed, as well very simple to avoid. At Overnight Prints, session ID's are used to make it easier for a person to track their product and information. It seems as if Khaos may have had a problem with incorrect emails, and for that Overnight Prints apologizes, but for the group of people who are seeing the same screen, that is due to sharing of links. If each of you had gone to the site on your own you would not be able to see others information. However, if someone enters their information and then shares the link to Overnight Prints with you, you will all be located on the same session. In order for this not to occur, all of you should clear your cookies and log onto www.overnightprints.com on your own without using a common link. This should clear it up. Overnight Prints does apologize for the confusion and the past customer service, and hopes that you consider using us in the future. Thanks!
Overnight Danny
You're kidding - right? I should think it would be your guys job to ensure that we dumb consumers don't do anything to compromise our personal information. IOW, we expect YOU to deal with this issue, despite our tendency to "share links" in the incorrect manner.
Food for thought - and I'm interested to see how you guys will deal with this.
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