Smugmug on Android problem

DMatt

I've installed SmugMug on Android (HTC One V, ice cream sandwich). When I tried to login the keyboard shows only All Caps. Can't switch to small caps. So I can't write password. With other accounts and services I have no such problem. Any idea? Someone with similar problem?

TheOnlooker

DMatt wrote: »

I've installed SmugMug on Android (HTC One V, ice cream sandwich). When I tried to login the keyboard shows only All Caps. Can't switch to small caps. So I can't write password. With other accounts and services I have no such problem. Any idea? Someone with similar problem?

There should be an arrow on the left side of your keyboard that will let you switch. It would be right here:

DMatt

Yes, I know that. No matter how i press shift key, all caps are large. And only in this login screen. I've changed password in Smugmug so I have all caps. But that's not real solution.

annnna8888

Hi DMatt,

Can you try clicking Shift twice? On my Samsung Galaxy S it takes two clicks to switch from upper case to lower case.

Ana
SmugMug Support Hero

tomnovy

DMatt wrote: »

Yes, I know that. No matter how i press shift key, all caps are large. And only in this login screen. I've changed password in Smugmug so I have all caps. But that's not real solution.

Hi DMatt,

I have tested the app and the login window on my Galaxy S3 running Android OS 4.0.4 and everything works perfectly. Have you tried updating your operating system to the newest one? You can check your OS version by going to your Settings - > About device - > you will see there the Android version. At the top you will see a button - > Software Update - > please hit this button to check if there is a new version for you to download and instal.

Tom

DMatt

Android 4.0.3. Updating now.