Publish to Facebook Problem

RonD200RonD200 Registered Users Posts: 350 Major grins
edited June 24, 2012 in SmugMug Support
Hi I've recently started having a problem with Publish to Facebook when I try to upload to a personal album. When I click on "Please pick a Gallery" (or create a new one) my FB galleries don't show up I'm only given the option to "Create a new gallery" Any ideas of why its not seeing my FB galleries?

Thanks Ron

My Gallery: Digital Images by Ron Skinner

Comments

  • SlightlyPearShapedSlightlyPearShaped Registered Users Posts: 11 Big grins
    edited June 20, 2012
    RonD200 wrote: »
    Hi I've recently started having a problem with Publish to Facebook when I try to upload to a personal album. When I click on "Please pick a Gallery" (or create a new one) my FB galleries don't show up I'm only given the option to "Create a new gallery" Any ideas of why its not seeing my FB galleries?

    Thanks Ron

    Exact same problem here
    Slightly Pear Shaped Blog Twitter Facebook
  • pulsmanpulsman Registered Users Posts: 7 Beginner grinner
    edited June 20, 2012
    same problem for me... umph.gif
  • ozanozdilozanozdil Registered Users Posts: 7 Beginner grinner
    edited June 20, 2012
    +1. When this problem to be solved?
  • RonD200RonD200 Registered Users Posts: 350 Major grins
    edited June 20, 2012
    Is anybody looking into this problem?

    My Gallery: Digital Images by Ron Skinner

  • pulsmanpulsman Registered Users Posts: 7 Beginner grinner
    edited June 21, 2012
    Here is the answer I received from Smugmug Heroes. They are aware of it and working on a solution.
    Josh Lawson
    JUN 20, 2012 | 10:19AM PDT
    Hi,

    Thanks for contacting SmugMug. There is a current bug that's affecting the Publish to Facebook feature, where it's not pulling in the FB album list. Our apologies for the trouble! We've alerted our engineers to the problem, and we're working on a fix as we speak. For now, there's only the ability to publish to new albums, but we should hopefully have this fixed shortly. Again, our apologies for the inconvenience!

    If there's anything else we can do to help, please let us know. Thanks again,

    Josh
    SmugMug Support Hero
  • RonD200RonD200 Registered Users Posts: 350 Major grins
    edited June 21, 2012
    pulsman wrote: »
    Here is the answer I received from Smugmug Heroes. They are aware of it and working on a solution.

    Thanks for the information, I'm surprised nobody from Smugmug could respond, they are usually very responsive on the forums.

    Ron

    My Gallery: Digital Images by Ron Skinner

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 21, 2012
    RonD200 wrote: »
    Thanks for the information, I'm surprised nobody from Smugmug could respond, they are usually very responsive on the forums.

    Ron

    Ron, we give instant support at http://help.smugmug.com and we try to answer in all Dgrin posts but as you can imagine, we can miss some from time to time. But pulsman demonstrated what Dgrin is all about: community!
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • ozanozdilozanozdil Registered Users Posts: 7 Beginner grinner
    edited June 24, 2012
    still did not resolve the problem rolleyes1.gif
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited June 24, 2012
    The feature is in public beta testing and for current information on it, I suggest you bookmark the beta thread for Publish to Facebook (it's also at sticky thread at the top of this support forum). As you can see in that thread, engineers and product management chime in to comment on issues and questions.
    I'm sure once the issue mentioned here is resolved, there will be an update on the beta thread.
    Sebastian
    SmugMug Support Hero
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