Custom domain inside page information

Ferguson

This may be a niche problem, or maybe not. I occasionally look at my site and see (mostly) plain text with a few thumbnails. The cause turns out to be our company's filtering software. We filter Smugmug.com generally as a class from some users, and periodically I get caught with default settings. We do not filter most custom domains.

What is happening is that the page itself is from my domain (captivephotons.com), but when it loads a lot of the style and formatting is hard coded against smugmug.com, style shees being a good example.

Are there alternatives to that, e.g. putting "cdn", "adi" and other hosts as a host in my domain, then setting the default domain somewhere?

It's not a big deal, but I wonder how often for people the mixture of domain names combined with company filtering software might cause unexpected results.

In my case not a big deal, I can just fix it in our filtering software since I happen to manage the guys who control it. But wondering if generally users have a way to keep their domains "pure" on the page loads?

grannyrobin

Hi Ferguson,

I'm not sure of the answer to your question so I'll check with our domain name specialists.

-Robin

bobbyhero

Company proxies / filters are always a wild card - but in general, adding "SmugMug" to their list of 'trusted' sites usually resolves this problem. You'll want to talk to your IT department, to see what needs to be done to add your site to their exception list.

If you have other issues, feel free to contact us directly:
http://help.smugmug.com

Ferguson

That's not the point. I run the I.T. department at my company and can fix it for me at my company, I was trying to point out a possible approach for SmugMug to better support access through such filters. As you presently implement your service, one who screens "Smugmug" but allows a customer domain still cannot access that custom domain.

But no matter, as I said, I can fix it for myself. Just thought you guys might be interested in more generally addressing the issue. Or that it already was and I didn't know how.

Thanks for the followup.

rainforest1155

Thanks for the additional details. I've passed it on to our product management team.