Pro Contact Form Disabled?

JolyonJolyon Registered Users Posts: 6 Beginner grinner
edited July 8, 2012 in SmugMug Support
Hi Dgrin community,

I have a SmugMug Pro account for my website at http://shellysassephotography.smugmug.com, but I can't seem to get the Contact Form in the footer to work properly. At the moment, both the "Contact" and "Help" links take me to http://help.smugmug.com. Am I missing something? Did I inadvertently disable it somehow by fiddling with the Easy Customizer or is it possible that some code in the CSS/Javascript portion of the Advanced Customizer stripped the popup Contact Form's functionality? Any insight would be greatly appreciated.

Thanks!
Jolyon

Comments

  • Zoomer911Zoomer911 Registered Users Posts: 57 Big grins
    edited July 6, 2012
    Just looked and the URL is pointing to http://www.smugmug.com/services/assistly/ rather than a contact form? Just a question did you make any changes in the footer CSS lately??? If so you might want to double check the links
    My Website
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited July 6, 2012
    Hi Shelley, it should work, sorry for the hassle. Please write our heroes so we can take a close look http://help.smugmug.com
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • JolyonJolyon Registered Users Posts: 6 Beginner grinner
    edited July 6, 2012
    Zoomer911 wrote: »
    Just looked and the URL is pointing to http://www.smugmug.com/services/assistly/ rather than a contact form? Just a question did you make any changes in the footer CSS lately??? If so you might want to double check the links

    Hey Zoomer, thanks for the reply! The link points to http://www.smugmug.com/services/assistly if you are logged into SmugMug, which redirects to http://help.smugmug.com anyhow. If you sign out, or if anyone else in the general public is looking at the website, it will point directly to http://help.smugmug.com. This is the case for both the "Contact" and "Help" links in the footer (I am fine with the Help link but wondering why the Contact link would be the same thing instead of the pop-up Contact Form that is supposed to work automatically with a Pro account).
  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited July 6, 2012
    Jolyon wrote: »
    ...but wondering why the Contact link would be the same thing instead of the pop-up Contact Form that is supposed to work automatically with a Pro account).
    Check in your control panel that you've set the contact link to your email.
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • JolyonJolyon Registered Users Posts: 6 Beginner grinner
    edited July 6, 2012
    Andy wrote: »
    Hi Shelley, it should work, sorry for the hassle. Please write our heroes so we can take a close look http://help.smugmug.com

    Thanks, Andy! I will drop the support heroes a note about the Contact Form issue.

    Oh, and this is Jolyon (Shelly's husband) - we decided to go pro with SmugMug about a month ago and I am helping her get set up. By the way, I really like your Moon River Photography site ... it has given me several ideas on how to improve on the basics we have now! So, thank you for the inspiration. :):
  • JolyonJolyon Registered Users Posts: 6 Beginner grinner
    edited July 6, 2012
    Allen wrote: »
    Check in your control panel that you've set the contact link to your email.

    In Account Setting, the "Me" tab has a valid email address filled in for the "Contact Email" field. Is this what you mean or am I looking in the wrong place?
  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited July 6, 2012
    In the old "control panel" there was specific place to enter the email address for this popup contact
    email form. I can't seem to find it in the new "account settings".
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited July 6, 2012
    Jolyon wrote: »
    In Account Setting, the "Me" tab has a valid email address filled in for the "Contact Email" field. Is this what you mean or am I looking in the wrong place?

    That's correct. Please write our heroes so we can help, thanks.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • JolyonJolyon Registered Users Posts: 6 Beginner grinner
    edited July 6, 2012
    Andy wrote: »
    That's correct. Please write our heroes so we can help, thanks.

    Many thanks, I've done so and am awaiting a reply.
  • JolyonJolyon Registered Users Posts: 6 Beginner grinner
    edited July 6, 2012
    Jolyon wrote: »
    Many thanks, I've done so and am awaiting a reply.

    The awesome support hero, Scott, was able to remove and re-add the email on file, which apparently fixed the issue. Yay! wings.gif

    Thanks to all for replying and helping. Do we need to close this thread or is there a #dgrinsolutions or some way to mark this as "solved"?
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited July 6, 2012
    It's solved, thanks!
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • JScottImageryJScottImagery Registered Users Posts: 15 Big grins
    edited July 7, 2012
    Is there a way to get the contact box set up as its own page?
    Scott
    JScottImagery.com Email Me
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited July 7, 2012
    JScottImagery wrote: »
    Is there a way to get the contact box set up as its own page?

    Try #30 here, or post in the customizing forum. Also example on my site, http://www.moonriverphotography.com thumb.gif
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • JScottImageryJScottImagery Registered Users Posts: 15 Big grins
    edited July 8, 2012
    Andy wrote: »
    Try #30 here, or post in the customizing forum. Also example on my site, http://www.moonriverphotography.com thumb.gif

    #30 where... Sorry super new to the forums and not sure about all the references yet.
    Scott
    JScottImagery.com Email Me
  • denisegoldbergdenisegoldberg Administrators Posts: 14,399 moderator
    edited July 8, 2012
    JScottImagery wrote: »
    #30 where... Sorry super new to the forums and not sure about all the references yet.
    I believe Andy was referring to # 30 in JFriend's Collection of javascript customizations.

    --- Denise
    https://www.denisegoldberg.com ... https://denise.smugmug.com

    Musings & ramblings at https://denisegoldberg.blogspot.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited July 8, 2012
    denisegoldberg wrote: »
    I believe Andy was referring to # 30 in JFriend's Collection of javascript customizations.

    --- Denise

    OH Duh, sorry - that's what I get for answering a post while trying to catch a plane home! Thanks Denise :D
    Andy

    Portfolio • Workshops • Facebook • Twitter
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