browser problems, bio page problems

tnyetnye Registered Users Posts: 52 Big grins
edited July 23, 2012 in SmugMug Support
I originally designed my site in Safari 5.1.6, but recently upgrade to OS Lion (mac) and now I can't get into the site customizations, not even easy customization. Is Safari not supporting Smugmug any longer? I can still open my site and view it like a visitor but can't work on it.

When I work in FireFox 12.0, it's going better although when I try to create a new gallery called 'About' to use on a 'about me' page, smugmug changes my gallery and puts it into the "other" category even though I haven't asked it to do so. When I try to import an image, it doesn' t show up. (The space is blank...not just pending). The "about" gallery doesn't show up as an option to be one of my possible bio photos. When I look at my "about" page it has now inserted my homepage slideshow within the 'your bio' area.

http://tnye.smugmug.com/about

Comments

  • grannyrobingrannyrobin Registered Users Posts: 134 Major grins
    edited July 21, 2012
    Hi tnye,

    Yes, we do still support Safari. Here's a link describing systems we support. http://help.smugmug.com/customer/portal/articles/93252

    It's essential that your gallery be within a category. Perhaps there's another category you wished to select?

    Your other questions might be better answered in our customization section.

    Hope this helps.
    -Robin
  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited July 21, 2012
    tnye wrote: »
    I originally designed my site in Safari 5.1.6, but recently upgrade to OS Lion (mac) and now I can't get into the site customizations, not even easy customization. Is Safari not supporting Smugmug any longer? I can still open my site and view it like a visitor but can't work on it.

    When I work in FireFox 12.0, it's going better although when I try to create a new gallery called 'About' to use on a 'about me' page, smugmug changes my gallery and puts it into the "other" category even though I haven't asked it to do so. When I try to import an image, it doesn' t show up. (The space is blank...not just pending). The "about" gallery doesn't show up as an option to be one of my possible bio photos. When I look at my "about" page it has now inserted my homepage slideshow within the 'your bio' area.

    http://tnye.smugmug.com/about
    All galleries have to be in a category. For your About gallery put it in the Other category and on its
    gallery settings page make the gallery unlisted.

    The link in your navbar would be like this.

    <li><a href="/gallery/XXXXXXXX_xxxxxxx">About</a></li>

    Example of gallery number and key to replace XXXXXXXX_xxxxxxx above.
    http://tnye.smugmug.com/Travels/Volterra-sketchers/24185453_LskH2P#!i=1966791060&k=q4vML9d
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • tnyetnye Registered Users Posts: 52 Big grins
    edited July 21, 2012
    Thanks everyone, I'll give these a try.
  • wayne861wayne861 Registered Users Posts: 96 Big grins
    edited July 21, 2012
    grannyrobin wrote: »
    Hi tnye,

    Yes, we do still support Safari. Here's a link describing systems we support. http://help.smugmug.com/customer/portal/articles/93252

    It's essential that your gallery be within a category. Perhaps there's another category you wished to select?

    Your other questions might be better answered in our customization section.

    Hope this helps.
    -Robin

    Well grannyrobin, you don't support IE9 in Win 7, even though you claim to, so maybe Safari is also a problem. I don't have a Mac, so I can't test it.

    Wayne
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited July 22, 2012
    wayne861 wrote: »
    Well grannyrobin, you don't support IE9 in Win 7, even though you claim to, so maybe Safari is also a problem. I don't have a Mac, so I can't test it.

    Wayne
    IE9 is supported. Can you make sure that the compatibility view for your site is disabled? That's not supported on SmugMug and may lead to issues. Take a look here for instructions on disabling it.
    If you still have an issue, please let us know of specifics so we could take a look.
    Sebastian
    SmugMug Support Hero
  • tnyetnye Registered Users Posts: 52 Big grins
    edited July 23, 2012
    grannyrobin wrote: »
    Hi tnye,

    Yes, we do still support Safari. Here's a link describing systems we support. http://help.smugmug.com/customer/portal/articles/93252

    It's essential that your gallery be within a category. Perhaps there's another category you wished to select?

    Your other questions might be better answered in our customization section.

    Hope this helps.
    -Robin

    Thanks for your response Robin. After a long weekend of work on my new computer, it turns out it was some sort of problem there. I downloaded Safari again and all seems to be working fine now.
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