??? Smugmug Problems ???

CindyCindy Registered Users Posts: 542 Major grins
edited August 1, 2012 in SmugMug Support
Anyone having problems?

I just noticed photos are loading WAY slow & some not loading at all leaving blank spaces where thumbs should be (random throughout the view might show one or two, then skip a couple and then show another. I think it's mostly effecting the pngs as I went into management to grab a png link for adding to my blog template & can't get to the png I need.
Cindy Colbert (Utterback) • Wishing You Co-Bear Love, Hugs & Laughter!!!

Comments

  • bgatesbgates Registered Users Posts: 100 Major grins
    edited August 1, 2012
    Same problems here. Blank thumbs and sometimes when thumbs show up, the image itself if blank. Just jpgs, no png, so that's not it.
    http://bobgatesphoto.smugmug.com
  • tomnovytomnovy Registered Users Posts: 1,103 SmugMug Employee
    edited August 1, 2012
    Cindy wrote: »
    Anyone having problems?

    I just noticed photos are loading WAY slow & some not loading at all leaving blank spaces where thumbs should be (random throughout the view might show one or two, then skip a couple and then show another. I think it's mostly effecting the pngs as I went into management to grab a png link for adding to my blog template & can't get to the png I need.

    Hi Cindy,

    I am really sorry about this - our engineers are looking now to solve the issue. Please standby - we are working on it.

    You can follow the progress on our status page here:
    http://status.smugmug.com

    Sorry for any inconvenience caused.

    Take care,

    Tom
    SmugMug Support Hero
    SmugMug Support Hero | Customizer | My SmugMug site - http://www.photom.me | Customization Portal - https://customsmug.com/
  • CindyCindy Registered Users Posts: 542 Major grins
    edited August 1, 2012
    Thanks for being on it so quick & no apologies needed. I adore Smugmug & have been around long enough to trust em way more than I'd dare trust others :-)
    Cindy Colbert (Utterback) • Wishing You Co-Bear Love, Hugs & Laughter!!!
  • tomnovytomnovy Registered Users Posts: 1,103 SmugMug Employee
    edited August 1, 2012
    Thank you very much for those kind words.

    Tom
    SmugMug Support Hero
    SmugMug Support Hero | Customizer | My SmugMug site - http://www.photom.me | Customization Portal - https://customsmug.com/
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited August 1, 2012
    I had the same problems earlier today, but all's been clear for the last few hours. thumb.gif
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
  • GreatSave9GreatSave9 Registered Users Posts: 19 Big grins
    edited August 1, 2012
    Still having upload issues over here.
    greatsave9.smugmug.com
    Had loading issues earlier with blank thumbnails and stuff, that seems to be resolved.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited August 1, 2012
    GreatSave9 wrote: »
    Still having upload issues over here.
    greatsave9.smugmug.com
    Had loading issues earlier with blank thumbnails and stuff, that seems to be resolved.

    Hi, best bet is to email SmugMug's Support Heroes who can fix you up! http://help.smugmug.com
    Andy

    Portfolio • Workshops • Facebook • Twitter
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