The Photo Booth wrote: »
Will the price increase give SmugMug enough money to finally fix the Custom Domain bug? It is QUITE annoying to go to my site using the SmugMug domain and then be REPEATEDLY prompted to log in again when I click one of my galleries (and, thus, switch to my custom domain). And, sometimes, after logging in again under my custom domain URL, the next click of a gallery will end up asking me to log in AGAIN.
Going directly to my custom domain from the get-go doesn't help!
ImageX Photography wrote: »
Smugmug has decided that after already taking too much commission from loyal and paying members from every single sale... that it isn't going to be enough money for them. So, instead of a small logical price increase, they have disrespected the member base by slamming them with massive 67% and 100% price increases!!!! This is not a joke. How can a company make a decision like this without first fixing a site that is unreliable and always down? Absolutely dumbfounding. There will be a mass exodus at Smugmug and the companies all time worst decision was made tonight. Time to back up files by using the "Download All" tab under "Tools" in each gallery. They are counting on people just paying since it's easier than moving all those files. Don't fall into that trap. To read what other member's are saying, please go here and view "Recent Posts by Others on SmugMug". https://www.facebook.com/SmugMug
TalkieT wrote: »
Absolutely no-one else has the customisation options available on Smugmug. If they did I would be checking them out. $300 isn't a stupid amount, but SMugmug have demonstrated over the 7 years I have been here that they are too US centric, and WAYYYY too slow on feature development. I'd pay $300 in a flash if their feature development increased 10fold like their developer count has.
Cheers - N
DesptachesGallery wrote: »
Lara - with you there - see my post on the SM Blog - tried to get Andy to work it out of here in Singapore (much cheaper to print and send) and all I got was a bit of fluff.
sellis wrote: »
To me, it sounds like SM is going after the real professionals who want more than what they're getting now. I
clenny wrote: »
Been a smugmug pro user since 2004 and was grandfathered in at $99 until now . My renewal date is 4 days before October 15 though. I'm not a "professional" at all but at $99/year back then I thought it was a good deal for my hobby but now I guess I'll get another year to think it over.
Rogue 1 wrote: »
I (we) hear ya, Skorri - I've been a customer since '03 - and an employee since late '07.
As OT posted here, http://www.dgrin.com/showpost.php?p=1809586&postcount=33 -
"Tiny little bits and pieces have been leaking out around the edges - the gallery preview, the new search interface, Pricelists, and the new Account Settings. They're all tiny little echoes of a much bigger product shift."
What's coming will be worth the wait - and we're grateful (I REALLY wish I could think of better words) for you're loyalty, understanding and patience.
Robertk wrote: »
Good luck. I have been waiting over two years. From the very start I problems with corrupted uploads and downtime at the most inopportune times. The it was promises of all of these amazing new features that were just right around the corner. Do a trial a Zenfolio and I bet you will switch. $120 for what Smug calls "business". Lower commissions and more features.
angevin1 wrote: »
I think I totally get where many posters/subscribers are coming from.
But if you're a working Pro I think SM does have value even at the new price point. If you're a working Pro, you ought to be out working. According to many that work involves a ton of business-work such as marketing yourself and obviously doing actual shooting.
BeccaDilley wrote: »
I am a professional photographer, I have been a SM user for 8 years, and to suggest that I object to a price increase because I am not working hard enough is insulting and ridiculous.
This is the final straw - Zenfolio is cheaper, and will help you migrate your SM data over to their site.
What SM really needs is a marketing department - someone who can work with what clients actually want, and roll those out in meaningful ways while communicating their desire to maintain existing customers.
wicketman wrote: »
What is most frustrating is that the price increase isn't being at all spread to other levels. Why? If it is truly about image size and pixels as you say, then why not bump everyone? After all, even your basic plan gets unlimited uploads and image file sizes of 50mb. (http://www.smugmug.com/photos/photo-sharing-features/) Are you saying that people that are just posting family pictures aren't needlessly wasting server space but your "Pros" are???
I think the real B.S. is that you are trying to pawn all of your expenses on the people and business that were and should be the most profitable for you already, without really offering much in the way of better customer service to them. (I'm sorry, but I don't consider e-mail and forum posts to be quality customer service…Cheap yes, but not quality) Not to mention an antiquated CMS system and customization tool.
I was already on the edge of leaving, so I am guessing this will just facilitate that decision. Too bad, when I first started here I really thought it was going to be something better than the others. But without really improving the infrastructure itself you really have fallen flat. If you were offering new and improved tools and streamlined workflows…maybe I would see this another way, but I just see it as a backhanded slap to your top level users. Whatever.
Risingmoonphotos wrote: »
I as well will have to find alternatives, as this is simple too steep to consider staying. You raise prices after you provide a change, not before. They have just gone Netflix, and it it will cause many people to leave this site in search of alternatives.. . .
pgman wrote: »
I also got my email: 67% price increase. I'm due for renewal in April 2013. Will I renew? That will depend on SmugMug. At this price, you are the same price as Photoshelter and more expensive than Zenfolio. Both are more flexible and only Zenfolio has the unlimited bandwidth/storage like SM.
The problem is "Where's the beef?" It's a very steep increase and let's face it, so will this price increase will this solve my problems? My site is: http://photos.foto-biz.comI want control over the thumbnails, and having the customization for increase it to 150 pixels is not good enough. I want 200 to 400 pixels thumbnails, Photoshelter does it.
I need something that works over smartphones. Right now, it's terrible.
The templates look old, I need a refresh.
For me the deadline is January 2013. Will these things being delivered in my timeframe? I only hear trust us, we will deliver something good, but I don't know what will be delivered. What about publishing an actual roadmap with timeframes? This winter this, next spring that... Then the question become is it worth waiting? No roadmap, no timeframe, no info...
Thanks for letting me rant
photocat wrote: »
This is crap... Smugmug is already getting paid in every print one of our customers order, we get a small slice, and now they want to be paid on top of all that? Not all people on smugmug are fashionable photographers who can afford higher overhead costs. I don't even have a 300 dollar profit a year on smugmug, and I just started to do some cards. That looked very very promising. Up to where I saw the new price ranges... I think if we all draw one line and leave, it might have a strong signal function that at times little people do have power over CEO's... I am not asking for all the customisation... All I want is a space online where I can add a little markup... I am not in the big money, I am happy if my sales are good enough to get a new lens or another camera when I need it. I probably can use my 300 dollar to put straight into camera fund pot... Bad move from smugmug. I enrolled in 2004, but am now leaving... unless we get the word that the 67 percent is off the table....
angevin1 wrote: »
I never suggested YOU weren't working HARD enough. No, not at all.
And if you've been with SM for 8 year's and didn't like the service, is that SM's fault? Hell no!
angevin1 wrote: »
Many People complain about this new pricing and actually have the audacity to put the blame for their own poor planning onto SM.