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Cannot upload thank you image

Travis27Travis27 Registered Users Posts: 46 Big grins
edited December 12, 2012 in SmugMug Pro Sales Support
This is daft...I'm sure it must be something very basic, but i have an image which i'm exporting from lightroom at 1200px x 800px (and i've tried it larger too)....I've imported it as the thank-you print but Smugmug tells me the file is not the right size....

What am i doing wrong please?

....and somehow now it's fixed!!! Sorry for the daft question :)
John Radford

Just Lovely Images.

www.justlovelyimages.smugmug.com

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    mrneutronmrneutron Registered Users Posts: 214 Major grins
    edited September 6, 2012
    Hi,

    The image has to be exactly a 3:2 ratio. I tried exporting an image from Lightrom using resize to fit, at 1200x800 and it actually exported it 1200x799. Then the upload failed.
    I exported using dimensions and it exported it as 1200x800 and I was able to upload in successfully. Please make sure the aspect ratio for your image is exactly 3:2 and it will work.

    Thanks,

    Andy K
    Support Hero
    Andy K
    SmugMug Support Hero
    help.smugmug.com
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    PatsimagesPatsimages Registered Users Posts: 2 Beginner grinner
    edited December 12, 2012
    I've been having the same problem with my branding too.
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    rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited December 12, 2012
    Patsimages wrote: »
    I've been having the same problem with my branding too.
    Can you email us at the HelpDesk with details and the photo in question you tried to add as a branding image? Which browser are you using?
    Sebastian
    SmugMug Support Hero
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