SmugMug Domain credit

Dan7312

GoDaddy is giving one month credit to all the customers in an email sent out this morning.

We people who registered domains using SmugMug Domains also get a one month credit on their domains?

I ask because I registered DanalPhotos.com with SmugMug domains and haven't gotten an email with the credit.

http://mashable.com/2012/09/12/godaddy-credits-outage/

Thanks,
Dan

mrneutron

Hi Dan,

Getting a domain from SmugMugdomains is actually getting an account from GoDaddy that's pre-configured for SmugMug. You should get the credit since you have a GoDaddy account but please contact GoDaddy support to make sure.

Thanks,

Andy K
SmugMug Support Hero
http://help.smugmug.com

Rogue 1

mrneutron wrote: »

Hi Dan,

Getting a domain from SmugMugdomains is actually getting an account from GoDaddy that's pre-configured for SmugMug. You should get the credit since you have a GoDaddy account but please contact GoDaddy support to make sure.

Thanks,

Andy K
SmugMug Support Hero
http://help.smugmug.com

Hiya Dan - Just to elaborate, GoDaddy has a specific team for SM/GD customers - you can contact them through this page: http://tinyurl.com/8k9gnzr (regular GD support may not be able to assist)

Ferguson

Dan7312 wrote: »

GoDaddy is giving one month credit to all the customers in an email sent out this morning.

Well, now I'm annoyed. I purchased two domains from GoDaddy, and I didn't get any credit.

OK, $2 isn't going to annoy me much, but just in case you were curious, at least one GoDaddy direct customer got nothing.

bobbyhero

GoDaddy support is pretty good - especially if you talk to someone on the phone. It might be worth giving them a ring, to see if they're willing to add credit to your account, etc.

Ferguson

bobbyhero wrote: »

GoDaddy support is pretty good - especially if you talk to someone on the phone. It might be worth giving them a ring, to see if they're willing to add credit to your account, etc.

Yes, but given the average time to reach someone is maybe 10-20 minutes (at least when I've called - at least to reach someone with a brain), at $4 total -- that's about $12/hour and I'll take the 20 minutes instead.

And be annoyed they didn't give it to me.

It's like rebates -- I hate them -- it's like a sale but only if you work for it.

bobbyhero

If they make you wait 20 minutes (especially after their DNS fiasco), you might get more than $4 out of them... I haven't complained yet about my 50 domains going down (I'll chalk it up to being lazy) - but I'm guessing that it's worth it to them to keep good customers. Ask for free renewals or something. It's worth a shot :-)