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Adding Prints to Gallery

SciurusNigerSciurusNiger Registered Users Posts: 256 Major grins
edited October 13, 2012 in SmugMug Pro Sales Support
I'm updating a prints (for sale) gallery but the latest image uploaded does not appear when selecting "buy". When I select the browse-to-buy, I see all but the new one.

I've gone so far as to create a new pricelist for the gallery but still...no go. The latest image uploaded cannot be purchased.

What am I missing here?

Thanks,
PJ.
Garnered Images Photography

"Where beauty moves and wit delights and signs of kindness bind me; there, oh there, whe'er I go I leave my heart behind me." (Thomas Ford, 1607)

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    Seth SSeth S Registered Users Posts: 47 Big grins
    edited October 13, 2012
    Hi PJ,

    Can you check the file types of your latest uploads and make sure they are .jpg? If they are .png files these cannot be purchased so you would see no prints available for sale when you click the "Buy" button. If this is not the case please email us directly at http://help.smugmug.com/customer/portal/emails/new and please provide a link to the gallery in question.
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    SciurusNigerSciurusNiger Registered Users Posts: 256 Major grins
    edited October 13, 2012
    The latest image was a PNG so thank you! I'll switch it out with a JPG.

    PJ.

    Seth S wrote: »
    Hi PJ,

    Can you check the file types of your latest uploads and make sure they are .jpg? If they are .png files these cannot be purchased so you would see no prints available for sale when you click the "Buy" button. If this is not the case please email us directly at http://help.smugmug.com/customer/portal/emails/new and please provide a link to the gallery in question.
    Garnered Images Photography

    "Where beauty moves and wit delights and signs of kindness bind me; there, oh there, whe'er I go I leave my heart behind me." (Thomas Ford, 1607)
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