New User Crop Issue

havoc

When I click Buy Photo then try to crop I can't see the photo. The photo is all black. Others view a grey area when cropping. Am I doing something wrong?

Andy

havoc wrote:

When I click Buy Photo then try to crop I can't see the photo. The photo is all black. Others view a grey area when cropping. Am I doing something wrong?

Hi havoc - I'm sorry you're having trouble... reply back with a gallery link - let me see what the problem is - thanks!

havoc

andy wrote:

Hi havoc - I'm sorry you're having trouble... reply back with a gallery link - let me see what the problem is - thanks!

http://J2Photo.smugmug.com

It seems to work for a friend but not on my latptop.

Thanks!

Andy

havoc wrote:

http://J2Photo.smugmug.com

It seems to work for a friend but not on my latptop.

Thanks!

Ok that's a start. How about the specific image you're having trouble with? Thanks. Also, what browser are you using? You don't have javascript disabled by some chance, do you?

havoc

Andy wrote:

Ok that's a start. How about the specific image you're having trouble with? Thanks. Also, what browser are you using? You don't have javascript disabled by some chance, do you?

I am using 5.2 for Mac....
Checked and do not have javascript disabled...
It does it on every photo....
Looking at gallery Havoc 11-18-05 the first photo named Puck_drop.

havoc

Andy wrote:

Ok that's a start. How about the specific image you're having trouble with? Thanks. Also, what browser are you using? You don't have javascript disabled by some chance, do you?

Andy:

It must be something wrong on my end. It works on my work laptop. I do not see the shopping cart on my home laptop.

Thanks,
JD

Andy

havoc wrote:

Andy:

It must be something wrong on my end. It works on my work laptop. I do not see the shopping cart on my home laptop.

Thanks,
JD

You probably have javascript turned off on your home laptop, enable that, and you should be fine...