Slow smugmug???

SamSam Registered Users Posts: 7,419 Major grins
edited October 28, 2012 in SmugMug Support
I am experiencing very slow load / display when trying to view my SmugMug site as well as other SmugMug sites????

Other websites are fine. Tried two computers. Checked internet speeds, all good.

Is Smug having problems???

Sam
www.samlinvillephotography.com

Comments

  • bgatesbgates Registered Users Posts: 100 Major grins
    edited October 22, 2012
    Me too. Just created a new gallery and uploaded some photos and only two of fifteen are showing up.
    http://bobgatesphoto.smugmug.com
  • docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited October 22, 2012
    Amazon Web Services, an important part of SmugMug's technology architecture, is currently experiencing issues. SmugMug remains online, but our ability to display photos and videos may be slower than usual. Our Technical Ops team has made adjustments to reduce any inconvenience to you and will continue to keep a close eye on the situation. Very sorry for the hassle.

    We're posting updates here: http://status.smugmug.com/services/photos You can also stay posted on Amazon's status here: http://status.aws.amazon.com/
    SmugMug Support Hero
    http://help.smugmug.com
  • kshayskshays Registered Users Posts: 61 Big grins
    edited October 22, 2012
    docwalker wrote: »
    Amazon Web Services, an important part of SmugMug's technology architecture, is currently experiencing issues. SmugMug remains online, but our ability to display photos and videos may be slower than usual. Our Technical Ops team has made adjustments to reduce any inconvenience to you and will continue to keep a close eye on the situation. Very sorry for the hassle.

    We're posting updates here: http://status.smugmug.com/services/photos You can also stay posted on Amazon's status here: http://status.aws.amazon.com/
    Man I was thinking it was something I did. I just reverted back 4 updates to some JS that I updated earlier today thinking it was the problem only to find out it wasn't.

    Thanks for the update.

    kevin
    http://www.kevinhaysphotography.com
    http://www.facebook.com/kevinhaysphotography
  • Traces of TexasTraces of Texas Registered Users Posts: 77 Big grins
    edited October 22, 2012
    I am also experiencing the same thing today. Good to know that it isn't just me. Actually it started yesterday afternoon/last night. I am trying to upload photos and they don't display afterward.
  • jchinjchin Registered Users Posts: 713 Major grins
    edited October 22, 2012
    Same here. Thumbnails are not loading.
    Johnny J. Chin ~ J. Chin Photography
    Facebook ♦ Flickr ♦ SmugMug
    SmugMug referral coupon code: ix3uDyfBU6xXs
    (use this for a discount off your SmugMug subscription)
  • DJKennedyDJKennedy Registered Users Posts: 555 Major grins
    edited October 22, 2012
    my site isnt slow but not all thumbs are loading
    http://www.djkennedy.com

    What did Cinderella say when she left the photo shop? "One day my prints will come."

  • dogwooddogwood Registered Users Posts: 2,572 Major grins
    edited October 22, 2012
    Yeah, same here. Can't get all the thumbnails to load and some photos won't display at all.

    p.s. ironically, this is happening just before my SM renewal. A renewal where the price was doubled. Hmmm... double the price for inferior service?
    Portland, Oregon Photographer Pete Springer
    website blog instagram facebook g+

  • SunGloSunGlo Registered Users Posts: 382 Major grins
    edited October 22, 2012
    I'm not sure which is worse, waiting a minute and a half for thumbnails to load or having a case of dirreah and finding all the bathroom stalls in use...UGH.

    The problem seems to be getting worse...time to turn out the lights and go home.
    .
    SunGlo Photography
    www.sunglophoto.com
    ▬▬▬▬▬▬▬▬▬▬▬▬▬
  • Traces of TexasTraces of Texas Registered Users Posts: 77 Big grins
    edited October 22, 2012
    Still harshing my mellow!
  • Traces of TexasTraces of Texas Registered Users Posts: 77 Big grins
    edited October 22, 2012
    I have been trying to download the thumbnails for one of my galleries so that I can collect photos from it for over five hours and it appears to have completely stopped. Wow.

    Just venting. I REALLY need to be able to collect photos for this client!
  • Traces of TexasTraces of Texas Registered Users Posts: 77 Big grins
    edited October 22, 2012
    Two hours later and still nothing. Good lord.
  • slpollettslpollett Registered Users Posts: 1,226 Major grins
    edited October 22, 2012
    For what it's worth, I've had trouble uploading for weeks. Very slow uploads, many images 'time-out' without uploading. I used to be able to upload 100-200 images, go to bed, and have it all done when I got up the next morning. Now I can load 3-5 at a time. Any more than that gives me an error message. It has taken me all night to load 75 pictures. It is very frustrating--ESPECIALLY since this started happening right after the price increase was announced. I had planned to stay for one more year to see how things go, but now seriously re-thinking that one.

    Sherry
    Visit my galleries at: http://psphotos.smugmug.com/ and/or http://pollettsquaredphotography.smugmug.com
  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited October 22, 2012
    slpollett wrote: »
    For what it's worth, I've had trouble uploading for weeks. Very slow uploads, many images 'time-out' without uploading. I used to be able to upload 100-200 images, go to bed, and have it all done when I got up the next morning. Now I can load 3-5 at a time. Any more than that gives me an error message. It has taken me all night to load 75 pictures. It is very frustrating--ESPECIALLY since this started happening right after the price increase was announced. I had planned to stay for one more year to see how things go, but now seriously re-thinking that one.

    Sherry
    Try the Simple uploader. I keep getting a message that the html5 uploader is having problems. Been
    seeing this for quite a while.

    Also when the message appears in the upload box nothing is clickable to change uploaders.
    Have to go out and back in then the Simple uploader most times shows up.
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited October 23, 2012
    slpollett wrote: »
    For what it's worth, I've had trouble uploading for weeks. Very slow uploads, many images 'time-out' without uploading. I used to be able to upload 100-200 images, go to bed, and have it all done when I got up the next morning. Now I can load 3-5 at a time. Any more than that gives me an error message. It has taken me all night to load 75 pictures. It is very frustrating--ESPECIALLY since this started happening right after the price increase was announced. I had planned to stay for one more year to see how things go, but now seriously re-thinking that one.
    Sherry,
    Take a look at your upload log (account settings > stats > uploads > details). There are a number of "incomplete file" errors that indicate that we didn't receive the files in question completely.
    If you're on a wireless connection, I'd recommend connecting with a cable to your router to see if that helps.
    If you still have an issue, contact us at the HelpDesk along with details on what browser version and operating system you use and what antivirus, firewall or internet security software you have installed.
    Once you email in with details, we can start troubleshooting further.
    Sebastian
    SmugMug Support Hero
  • Traces of TexasTraces of Texas Registered Users Posts: 77 Big grins
    edited October 23, 2012
    STILL UNABLE TO DOWNLOAD THUMBNAILS!

    I'm sort of dead in the water until this is resolved.

    It is apparently out of SmugMug's hands but they need to re-valuate their relationship with Amazon or something because this is not good.

    I've got a client waiting and can't build a gallery for him.
  • zacHer0zacHer0 Registered Users Posts: 655 Major grins
    edited October 23, 2012
    Traces of Texas wrote: »
    STILL UNABLE TO DOWNLOAD THUMBNAILS!

    I'm sort of dead in the water until this is resolved.

    It is apparently out of SmugMug's hands but they need to re-valuate their relationship with Amazon or something because this is not good.

    I've got a client waiting and can't build a gallery for him.

    Please email the help desk - http://help.smugmug.com/customer/portal/emails/new
    Zac Williams
    Support Hero
  • kd2kd2 Registered Users Posts: 179 Major grins
    edited October 23, 2012
    Still having trouble
    I'm still having trouble uploading. I've sent a note to the help desk, I hope I hear something soon. Very frustrating since I have a ton of things I need to get uploaded today.
    ~Kathy
    Success Coach, Motivational Speaker, Professional Photographer
    "Enriching Lives through Images and Inspiration"
    www.kathleendavenport.com


  • kd2kd2 Registered Users Posts: 179 Major grins
    edited October 23, 2012
    Well, I sure hope someone is at the help desk. It's been 2 hours and still no response. Only note I received is "we got your email". I'm usually very, very patient but this is trying my patience, especially today.
    ~Kathy
    Success Coach, Motivational Speaker, Professional Photographer
    "Enriching Lives through Images and Inspiration"
    www.kathleendavenport.com


  • zacHer0zacHer0 Registered Users Posts: 655 Major grins
    edited October 23, 2012
    kd2 wrote: »
    Well, I sure hope someone is at the help desk. It's been 2 hours and still no response. Only note I received is "we got your email". I'm usually very, very patient but this is trying my patience, especially today.

    We are very busy today, sorry about the delay. Looks like John just replied to your email.
    Zac Williams
    Support Hero
  • slpollettslpollett Registered Users Posts: 1,226 Major grins
    edited October 23, 2012
    I have cable internet (with turbo boost) connected directly to my computer and the router. The other devices in my household connect wirelessly to the internet, but my computer is actually wired.

    When my images stop uploading, the message I see on my screen is something like "Smugmug is not able to upload images now. Feel free to browse your site while we look under the hood."

    While this is happening, I can be on the internet on another site or anyone else in the house can be on internet without a problem. The only problem I seem to be having is uploading pictures to smugmug. Last night, I could get 3 images loaded without a problem. If I put 10 images in the queue, the first three would load, the next three would begin to load and get almost to the end and then I'd get my smugmug error message. As long as I only loaded 3 images at a time, they all seem to load fine. I used to be able to just a couple of hundred pictures in the queue and go to bed knowing they would all be there in the morning. Now I have to babysit it and spoon feed it, so it can take all week to do something I used to do in one evening.

    It IS frustrating.

    I will call tech support later this week when I have time to deal with it.

    Sherry
    Visit my galleries at: http://psphotos.smugmug.com/ and/or http://pollettsquaredphotography.smugmug.com
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited October 24, 2012
    Sherry,
    Please write our HelpDesk along with details on what browser and uploader you're using.
    Sebastian
    SmugMug Support Hero
  • MJRPHOTOMJRPHOTO Registered Users Posts: 432 Major grins
    edited October 27, 2012
    Have not been able to upload any file for the last 24 hours or so. What is up. Need this resolved ASAP please
    www.mjrphoto.net
    Nikon D4, Nikon D3, Nikon D3
    Nikon 14-24 f2.8, Nikon 24-70 f2.8, Nikon 70-200 f2.8 VR II, Nikon 50 f1.8, Nikon 85 f1.4
    Nikon 300 f2.8 VR, Nikon 200-400 f4.0 VR II, Nikon 600 f4.0 II, TC-1.4, TC 1.7, TC 2.0
    (1) SB-800, (2) SB-900, (4) Multi Max Pocket Wizards
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited October 28, 2012
    MJRPHOTO wrote: »
    Have not been able to upload any file for the last 24 hours or so. What is up. Need this resolved ASAP please
    For uploading issues, please write the HelpDesk directly.
    Sebastian
    SmugMug Support Hero
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