Help! Proof delay problems

jnrpotography

Hello. I have decided to only upload low resolution images to my website from now on so I can save time. I enabled proof delay with a two day hold time so when someone purchases a print I can then go swap the low resolution with high resolution. The problem is that when I went clicked "buy this photo" to see something I noticed that there are many alerts stating that the photo is now to small for certain size prints and products. How do I get around this? Thank you.

See what I mean here: http://www.jrrphoto.com/MUSICPHOTOGRAPHY-3/Steve-Vai/Steve-Vai-The-Pabst-Theater/26393663_nVnNgC#!i=2201229835&k=FZxJ5S6

denisegoldberg

You need to upload photos that meet the minimum resolution requirements for the photo sizes you want to offer. See http://help.smugmug.com/customer/portal/articles/93359. There is a chart at the bottom of the page that shows the minimum requirements.

--- Denise

Rogue 1

jnrpotography wrote: »

Hello. I have decided to only upload low resolution images to my website from now on so I can save time. I enabled proof delay with a two day hold time so when someone purchases a print I can then go swap the low resolution with high resolution. The problem is that when I went clicked "buy this photo" to see something I noticed that there are many alerts stating that the photo is now to small for certain size prints and products. How do I get around this? Thank you.

See what I mean here: http://www.jrrphoto.com/MUSICPHOTOGRAPHY-3/Steve-Vai/Steve-Vai-The-Pabst-Theater/26393663_nVnNgC#!i=2201229835&k=FZxJ5S6

Hi JR - If the image resolution is not meeting the minimum requirements for the associated print size it will return the 'too small' message - you can review these here: http://help.smugmug.com/customer/portal/articles/93359

You're much better served uploading high (or full) resolution files - but don't confuse file size (resolution/quality) with file weight (KB/MB) - you can preserve resolution and still significantly reduce the weight and minimize upload time. Check out this help page for more info - http://www.smugmug.com/help/speed