Password Protected Galleries

cybercrypt13

I have a few password protected galleries and I've had 3 people now tell me they can't get in them despite talking them through the passwords and making sure they had the case correct. The first person I figured they must be doing something wrong, but now having 3 people with the same problem I'm starting to wonder if its not something else.

Any ideas?

Andy

cybercrypt13 wrote:

I have a few password protected galleries and I've had 3 people now tell me they can't get in them despite talking them through the passwords and making sure they had the case correct. The first person I figured they must be doing something wrong, but now having 3 people with the same problem I'm starting to wonder if its not something else.

Any ideas?

Yes - I can help. Give me 5 minutes Glenn.

Andy

Hello, Glenn:

Most likely you have "frames" enabled on your godaddy site, or you are using godaddy's "web forwarding." In order for smugmug's password protection to work properly, you have to have CNAME forwarding enabled.

Here's the relavent help page:

http://www.smugmug.com/help/godaddy.mg

Without proper CNAME forwarding, the passwords won't work. You can validate that the passwords DO work, by LOGGING out, and going to

gshutter.smugmug.com and the password protected gallery - input the password and you'll see that it's fine.

So, go to Godaddy, set it up with CNAME fowarding as explained in our help section, and you'll be fine. Holler back if you need help further.

All the best,

Andy

cybercrypt13

Thanks Andy, I guess the problem is rather the user going to gshutter.com which results in http://gshutter.com instead of www.gshutter.com . I have the cname set for www but if you happen to not type it I"m having to do a domain forwarding page to get you to the correct page.

How do you handle this?

thanks,

Andy

cybercrypt13 wrote:

Thanks Andy, I guess the problem is rather the user going to gshutter.com which results in http://gshutter.com instead of www.gshutter.com . I have the cname set for www but if you happen to not type it I"m having to do a domain forwarding page to get you to the correct page.

How do you handle this?

thanks,

We only support CNAME forwarding. Some folks get the other work, but we can't support it becuase we change our IP addresses from time to time.

Thanks.

cybercrypt13

Andy wrote:

We only support CNAME forwarding. Some folks get the other work, but we can't support it becuase we change our IP addresses from time to time.

Thanks.

Thats fine. At least now I understand what the problem is and can just tell them to make sure they go to www.gshutter.com instead of just gshutter.com.

I also got your email and appreciate all the help. I'll take care of those couple images sometime tomorrow and let you know about reprints. Might not worry about it but I'll let you know...

I also just recently reloaded photoshop and that profile got set back and I had forgotten about it. Thanks for that as well...