Do not use journal view for hd - no mobile views

EEFAS

I just found out the hard way that SM has either made a change, or has a bug. HD Vid that has been set to "journal" view style no longer plays on Mobile devices. The view style was nice & clean & I've been using it for months. No problems - all Mobile devices played just fine.

Now, on a key weekend w/ a new HD Vid project....... 5600 people tried to view it - only about 1300
got to see it as the other 4300 were on their MOBILE DEVICES.

Now, I looked into this last week along w/ the homepage slideshow hack - and was smugly blown off.
Today, a week later a Hero took the time to look into this. He found a problem, we reset the view style & all works on Mobile devices again.

SM has NO idea what this is going to cost me. I now have doubts about both the security & continuity of service here. The Hero today was great - the three last week should go back to their parents basements & stay there - it'll do everyone a huge service......... A$$holes w/ attitude, how nice.

Andy

EEFAS wrote: »

A$$holes w/ attitude

Would you talk to your mother, sister, son, daughter like that? The heroes you spoke with are all hard-working photographers, friends, mothers, brothers, sisters, sons and daughters. I'm no longer at SmugMug but I won't tolerate this sort of treatment of anyone, by anyone. Stop it now or you will be banned from this forum. Oh and by the way, I don't know which heroes handled your cases, but 3 of the many there are my own children. You'll go a lot further in this life being nice to people, even in the face of frustrating responses. In the end, you got the answer (even though it's not one you are happy with). SmugMug has a lot of moving parts, sometimes things get changed, sometimes broken - they are darn good about getting 'em fixed.

caroline

Andy wrote: »

Would you talk to your mother, sister, son, daughter like that? The heroes you spoke with are all hard-working photographers, friends, mothers, brothers, sisters, sons and daughters. I'm no longer at SmugMug but I won't tolerate this sort of treatment of anyone, by anyone. Stop it now or you will be banned from this forum. Oh and by the way, I don't know which heroes handled your cases, but 3 of the many there are my own children. You'll go a lot further in this life being nice to people, even in the face of frustrating responses. In the end, you got the answer (even though it's not one you are happy with). SmugMug has a lot of moving parts, sometimes things get changed, sometimes broken - they are darn good about getting 'em fixed.

Well said Andy

mishenka

Totally agree with Andy that such language is not acceptable towards people. It is so easy to offend online... On the other part of equation - apparently the OP claims that three SmugMug employees wasted his time and could not find a problem (the problem that according to the OP's claim costs him big money). I believe an apology from the OP would be appropriate, although he is entitled to his own opinion. But will SmugMug investigate and take actions regarding the OP's claims???

EEFAS

Had SM handled these issues in their usual way - I would have no complaints. They handled it really poorly, assigned blame & did not take too much seriously.

Andy - maybe lose the attitude - you sound exactly like the heroes who blew me off and gave me serious attitude about my simple questions. I said I had never seen the "smug" side of Sm - I did the other day.
No, I would not speak to family, co-workers etc that way. But they do not treat others with such disdain, disrespect and lack of attention. If you don't like what I wrote - go ahead & ban me. I could care less. But lose the holier than thou tude....... Did I hit a personal nerve w/ the parents basement comment Andy?

If this forum & SM is so important to you Andy - maybe look @ the reality of security issues & dealing with the bugs. If finding the bugs is left to the users - that is lame IMO. Also, I was lied to several times - something the Hero today confirmed - knowing this is what led to my post & language. if lying is the norm here then I would welcome any language. Lying to cover ones own BS does not fly in my industry.

I got yet another email message from a Hero today that jQuery is not supported on SM. Funny, it's all over SM. It's also JS - used by everyone & my Customizer - MyProFoto. They want to blame jQuery & the Customizer - but have no reason why jQuery would cause any issues - I asked several times.

If you get lied to enough times, it costs you $$, Techs from the same Co say you have been lied to - and nothing gets resolved........are we supposed to be happy & sing SM's praises? Answer that one Andy. Or just ban me & ignore obvious issues. The world needs lemmings too I suppose.

wayne861

Andy wrote: »

Would you talk to your mother, sister, son, daughter like that? The heroes you spoke with are all hard-working photographers, friends, mothers, brothers, sisters, sons and daughters. I'm no longer at SmugMug but I won't tolerate this sort of treatment of anyone, by anyone. Stop it now or you will be banned from this forum. Oh and by the way, I don't know which heroes handled your cases, but 3 of the many there are my own children. You'll go a lot further in this life being nice to people, even in the face of frustrating responses. In the end, you got the answer (even though it's not one you are happy with). SmugMug has a lot of moving parts, sometimes things get changed, sometimes broken - they are darn good about getting 'em fixed.

Andy, I agreee the language wasn't the best choice, but you have to realize the anger building up in people with the way Smugmug has changed since you left and then the major price increase. If you really think the people at Smugmug are darn good about getting things fixed, look at what we are going through with the log in issue and the run around we are getting.

Wayne

EEFAS

And to be clear Andy - I'm not looking for an apology from SM. I'm not looking to be heard or acknowledged. I do not have the time or interest. As I have written before - I would pay more for the storage & bandwidth. That said - if I have a Tech question, or thousands of people could not view my work as a result of SM bugs...........just listen & try to help us figure it out. Don't treat me like a child who has never been online before. I do not feel that is much to ask. Or is it?

Andy

EEFAS wrote: »

Andy - maybe lose the attitude

I don't work for SmugMug. All you are doing here is making it so that folks who think NYers can be rude, mean and inconsiderate, are right. Take your fight over to help at smugmug dot com please.

Andy

wayne861 wrote: »

look at what we are going through with the log in issue and the run around we are getting.

Wayne

I read that thread. I have logged in with 7 browsers across Mac and Win 7, Win 8... multiple SM accounts I have ... I don't ever have any problem staying logged in. Something may be wrong, but it's not "widespread" like you are saying. It's something that is affecting you and some others, but who knows what it is? Could be one of those really hard-to-pin-down issues. Like I said, I and everyone that I know who uses SM that I interact with, nobody's having a login problem.

zacHer0

Nobody lives in Andy's basement except for when he's taking in Hurricane Sandy victims or when the family comes home for Christmas

The login issue is difficult to pin down, for sure. Personally I don't have a problem staying logging in but I've seen many folks with the problem on this forum and the help desk. Our QA team is trying to figure out this puzzle as fast as best they can, I promise you.

mishenka

And things will go much quicker towards the resolution of login and other issues if the DEVELOPERS (and Product Manager) team will look into the issue... unless you are giving some special, unknown to me definition to the "QA" abbreviation.

zacHer0 wrote: »

.... Our QA team is trying to figure out this puzzle as fast as best they can, I promise you.

Andy

mishenka wrote: »

And things will go much quicker towards the resolution of login and other issues if the DEVELOPERS (and Product Manager) team will look into the issue... unless you are giving some special, unknown to me definition to the "QA" abbreviation.

QA works with the developers. They'll find the problem, if there is one.

EEFAS

I posted a problem & bug & my issues with support. You came @ me w/ no answers, no solutions - just attitude. Now you break out the NY comments Andy? - with no input to the problems except to go back to the source thereof? If SM had been their usual selves - I prob would not have posted. I won't be wasting my time here. You stick to posting here Andy, I'll stick to filming & shooting.

If I find a bug in the future - I'll be sure not to mention it - whether taken care of in SM's usual, professional manner - or botched like this one. Nice "community" you all have here. Reminds me of Germany in 37'.

rainforest1155

To put the OP reported issue into perspective, from what I see on your HelpDesk case this is only about the "journal OLD" style which is a legacy style along with filmstrip, critique and all thumbs. These styles are likely not going to get updated anymore and I'd recommend to use one of our current styles if you run into an issue.

Video should play fine in our *current* styles (SmugMug, Thumbnails and Journal).

EEFAS

To put my issue into perspective? I was told by the Hero who spent a ton of time Fri - that this was a new bug. The "journal old" style worked fine till late last week.
I have no issue using another style, my issue stems from how we were treated w/ this issue & a couple others - all last week & most still unresolved.

The older styles don't need to be updated - not asking for that. I would have liked to have known they developed a bug or had an issue - but spent a week getting
the run around & blown off. All the while - people could not view my HD work. When I looked for support - I got assigned blame & assorted, unrelated excuses for the problem.

If Sebastian had looked @ the Help ticket - there is more to it than just the "journal old"....... I have the email of the whole Hero chat yesterday - was sent to me when it was kicked upstairs. What really bothers me is the lack of continuity w/ the support. Yes, there are some fantastic & very helpful techs @ SM. I had only experienced that until last week. The Homepage hack is still an open issue - please, lets not gloss that over again.