"Email me a copy of my saved customizations from this page" stopped working

WalstonNet

In the advanced customization where it allows you to "Email me a copy of my saved customizations from this page" quit working. It use to work for me. Every time I would make a major (or lots of minor) changes to my customization, I would use that feature to backup my customizations. But for the last little while, it hasn't worked. I changed the e-mail associated with my account to see if maybe that would fix it, but it didn't.

So could someone at SmugMug please look into this for me? I would appreciate it. Thank you.

TheOnlooker

WalstonNet wrote: »

In the advanced customization where it allows you to "Email me a copy of my saved customizations from this page" quit working. It use to work for me. Every time I would make a major (or lots of minor) changes to my customization, I would use that feature to backup my customizations. But for the last little while, it hasn't worked. I changed the e-mail associated with my account to see if maybe that would fix it, but it didn't.

So could someone at SmugMug please look into this for me? I would appreciate it. Thank you.

I just tried and it seemed to work for me. Are you making sure to check the correct email address, and if so, are you looking in your spam / junk / bulk mail folders to see if it might have been sent there by accident?

-KevinW
Support Hero

WalstonNet

Yes, to both questions. I even changed the e-mail address in my account to a different one and it still doesn't work. :-( It's so weird, it was working fine, then it just stopped working all together. :-(

rainforest1155

Please email us at the HelpDesk with details and a link to your account so we can take a closer look.