no uploaded pictures within the gallery...why?

guinodguinod Registered Users Posts: 40 Big grins
edited December 10, 2012 in SmugMug Support
Hi..
Since yesterday night I've unsuccessfully tried, several times, to upload pictures within a newly created private gallery into my smugmugsite : www.someclicsomeclacs.com.
I tried to upload them using different upoaders, finally the java simple smugmug uploader seemed to work: I could drag into the uploader window and upload 31 1.2-1.5 Mb pictures. Once they were all uploaded I clicked on the "I'm done uploading " button. Then when I opened the corresponding private gallery named " Le Hénné de Valérie et Sion..." only one picture was present; for other attempts ther were 2-3 present pictures while they were all uploaded....
Please could you help me and check if i've made some mistakes.
Thank you very much.
Guinod.
guinod
http://someclicsomeclacs.com

Comments

  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited December 10, 2012
    Go to your site settings > stats > upload > details and see if there are any errors showing.
    Could be a clue of what's happening.
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • guinodguinod Registered Users Posts: 40 Big grins
    edited December 10, 2012
    Allen wrote: »
    Go to your site settings > stats > upload > details and see if there are any errors showing.
    Could be a clue of what's happening.

    Thanks Allen
    The"error" status is effectively displaid for all the failed uploads : the mentioned upload problem is " incomplete file". So, what does it mean? All the pictures come from film scans JPG files. What can I do to fix this issue?
    More, two or three pictures among the 31 coming from the same batch were correctly uploaded . Why all the others were not uploaded? Thank you .
    Guinod
    guinod
    http://someclicsomeclacs.com
  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited December 10, 2012
    Sounds like internet connection, but Smugmug would have to chime in on that.
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • zacHer0zacHer0 Registered Users Posts: 655 Major grins
    edited December 10, 2012
    +1 sounds like a connection issue. Please email the help desk and we will have you run some tests.

    http://help.smugmug.com/customer/portal/emails/new
    Zac Williams
    Support Hero
  • guinodguinod Registered Users Posts: 40 Big grins
    edited December 10, 2012
    zacHer0 wrote: »
    +1 sounds like a connection issue. Please email the help desk and we will have you run some tests.

    http://help.smugmug.com/customer/portal/emails/new
    Thanks, My message has been sent to the Help Desk.
    Guinod
    guinod
    http://someclicsomeclacs.com
  • guinodguinod Registered Users Posts: 40 Big grins
    edited December 10, 2012
    Allen wrote: »
    Sounds like internet connection, but Smugmug would have to chime in on that.
    Thank you Allen.
    guinod
    http://someclicsomeclacs.com
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