Uploads slow, hanging, stopped

Ferguson

Last night for a period (1/7/13) and now today (1330 Eastern time) uploads are extremely slow, and hanging. I did this both from a game site at a University, and home. Both connections work fine (up and down) to other locations, it is specifically Smugmug. Tried both the LR uploader and also the standard file based one, same results.

They run fine for a while (I did another few dozen earlier this morning), then they just grind to a halt. And again because the question is obvious - my connection upload is simultaneously working fine to other sites (and is 10meg up and I'm getting from zero to a few K).

PIng times during these events remained short consistently (e.g. 95ms), and display speed and responsiveness of Smugmug in general remained good, it appeared to be JUST uploads, and those sporadic, I'd watch it hang for a long time, then suddenly move a large file, then hang and fail, etc.

Smugmug having capacity issues lately?

Any suggestions for useful workarounds, or debugging, in these cases? I was trying to get some photos to the university, and it's embarassing to take a couple hours to upload 30 images, when it usually is 5 minutes.

rnrjosh

I'm not aware of any uploading related issues at the moment. I just checked, and I'm able to upload normally, using the full upload bandwidth I get from my ISP. It's possible that there is some slowdown somewhere in the connection between your computer and our upload servers, possibly with your ISP. We do have some tests you can run to test your connection to our upload servers. I'd recommend just dropping us a line on the helpdesk, reference this thread in your email, and we'll walk you through a few tests to test your internet connection.

Ferguson

rnrjosh wrote: »

I'm not aware of any uploading related issues at the moment. I just checked, and I'm able to upload normally, using the full upload bandwidth I get from my ISP. It's possible that there is some slowdown somewhere in the connection between your computer and our upload servers, possibly with your ISP. We do have some tests you can run to test your connection to our upload servers. I'd recommend just dropping us a line on the helpdesk, reference this thread in your email, and we'll walk you through a few tests to test your internet connection.

I will keep experimenting. The reason I thought it consistent was observing on two consecutive (but 12+ hours apart) uploads, one from a local university and one from home. At the university I was sitting at the table watching media guys uploading to their servers without issues.

But the internet is nothing if not creative in how it can fail. I have some more to upload this evening, let's see.

Ferguson

Maybe it's a false alarm, and my apologies.

I uploaded another batch, and it worked normally.

The internet is not a consistent place.