Auto Message to Clients

kristenkristen Registered Users Posts: 446 Major grins
edited January 31, 2013 in SmugMug Pro Sales Support
I want to set up an auto message that is e-mailed to clients when they purchase digital downloads. Is there a way I can set up an auto e-mail to go out to the clients when they make a purchase?

Also, is there a way to put any type of information block so they read it before they purchase the image? I want them to fully understand the limits of the download. They do not OWN the photos and cannot instagram edit the image and load it to the internet, etc.
Kristen Mendes
www.kristensphoto.com

Comments

  • WendeeWendee Registered Users Posts: 171 Major grins
    edited January 31, 2013
    Hi Kristen,

    We don't have a way to send an automated email when downloads are purchased from your account, nor is it possible to add descriptions to the shopping cart or amend the digital download license. Sorry!

    When you receive email notifications we include the order number and the client's email address, you could have a standard email draft that you copy and paste into a new email to the client, sent from your email.

    The download licenses are here,
    http://help.smugmug.com/customer/portal/articles/93346

    And please feel free to add a vote to any existing requests here or create your own,
    http://feedback.smugmug.com/

    We've been tracking feature requests here to monitor the needs of the SmugMug community.

    Take care,
    Wendee
    SmugMug Support Hero
    http://help.smugmug.com/
  • kristenkristen Registered Users Posts: 446 Major grins
    edited January 31, 2013
    Thanks so much. You guys are awesome and always so quick to reply. Keep up the awesome work!
    Wendee wrote: »
    Hi Kristen,

    We don't have a way to send an automated email when downloads are purchased from your account, nor is it possible to add descriptions to the shopping cart or amend the digital download license. Sorry!

    When you receive email notifications we include the order number and the client's email address, you could have a standard email draft that you copy and paste into a new email to the client, sent from your email.

    The download licenses are here,
    http://help.smugmug.com/customer/portal/articles/93346

    And please feel free to add a vote to any existing requests here or create your own,
    http://feedback.smugmug.com/

    We've been tracking feature requests here to monitor the needs of the SmugMug community.

    Take care,
    Wendee
    SmugMug Support Hero
    http://help.smugmug.com/
    Kristen Mendes
    www.kristensphoto.com
Sign In or Register to comment.