Photos 'processing' and Trouble logging in

eoren1eoren1 Registered Users Posts: 2,391 Major grins
edited February 12, 2013 in SmugMug Support
This has been going on forever and I've finally had enough

1. When I upload photos to my kids' galleries, inevitably at least one will end up 'stuck' in the processing image box.
This gallery currently has one - http://eoren1.smugmug.com/gallery/27987316_HBf8Tk#!i=2363106130&k=48QWHk3

2. I keep getting a log in window/password request every time I upload. I have the checkmark checked to remember me and have tried logging out/in. I do not have the slideshow function that others have pointed to.

Appreciate help with these.

Comments

  • eoren1eoren1 Registered Users Posts: 2,391 Major grins
    edited February 12, 2013
    That image finally processed. Took an hour.
  • FlounderFlounder Registered Users Posts: 121 Major grins
    edited February 12, 2013
    Hi

    1) Sometimes what you may be seeing is a failed upload. Likely the uploader attempted the upload again, and it was successful. From what I can see that upload did not fail, so chances are the image was just taking some extra tim processing.

    2) I would suggest clearing your browser cache and cookies, then restart your browser. You will also want to make sure you are accepting third party cookies as well. Accepting cookies, and using the keep me logged in option should help keep you logged in for quite some time.

    If you have any questions or problems, please let us know.

    Cheers,
    Nick
    SmugMug Support Hero
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