header and footer graphics disappeared

doggiEmotionsdoggiEmotions Registered Users Posts: 8 Beginner grinner
edited March 1, 2013 in SmugMug Support
Everything had been working fine for quite some time, but I noticed today that my custom header and footer graphics, while still visible in owner view, have disappeared from my site (doggiemotions.com). I haven't changed anything so I'm baffled. Any help would be most appreciated. Thanks!

Comments

  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited February 27, 2013
    Hi Daniel,

    The problem is simply that you password protected your "My SmugMug site files" gallery and turned off 'external links'. That prevents your banners from showing to visitors.
    There's no need to password protect that gallery as it's already unlisted and doesn't show for visitors.
    And disabling external links is not something you want to do on the gallery that you use for content you want to embed on your site or other pages.

    You can find both settings in the gallery settings > security&privacy section
    Sebastian
    SmugMug Support Hero
  • tomnovytomnovy Registered Users Posts: 1,103 SmugMug Employee
    edited February 27, 2013
    Hi Daniel,

    I have checked your homepage and I have found a reason why the footer and header is not displayed. You have password protected your gallery MY SMUGMUG FILES. You will need to turn the password protection off and just make the gallery unlisted. That should solve the issue :)

    Take care!
    SmugMug Support Hero | Customizer | My SmugMug site - http://www.photom.me | Customization Portal - https://customsmug.com/
  • doggiEmotionsdoggiEmotions Registered Users Posts: 8 Beginner grinner
    edited February 27, 2013
    Thank you both! That's so bizarre because I never password protected any galleries besides 2 client galleries. Also when I went into the MY SMUGMUG FILES settings it had an arbitrary password noted "inthewindow" which is a password that I never would've used. It appears that all of my galleries with password protection have this password.
  • doggiEmotionsdoggiEmotions Registered Users Posts: 8 Beginner grinner
    edited February 27, 2013
    Is there a direct way to access galleries (to change settings) if none are being displayed on my homepage? Right now I have to enable them on my homepage, edit them and then remember to turn off the gallery option in the Homepage Layout menu. In the meantime visitors would see my homepage with gallery links that I don't want displayed. Thanks!
  • mbonocorembonocore Registered Users Posts: 2,299 Major grins
    edited February 28, 2013
    doggiEmotions wrote: »
    Is there a direct way to access galleries (to change settings) if none are being displayed on my homepage? Right now I have to enable them on my homepage, edit them and then remember to turn off the gallery option in the Homepage Layout menu. In the meantime visitors would see my homepage with gallery links that I don't want displayed. Thanks!

    Hi Daniel,

    There is no way to see the galleries without having the galleries displayed on the homepage. But since your galleries are unlisted, no on besides you should see them during this brief moment.

    Please let us know if you have any other questions.

    Michael
    www.mb-photography-sf.com
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  • doggiEmotionsdoggiEmotions Registered Users Posts: 8 Beginner grinner
    edited March 1, 2013
    Thanks, Michael.
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