Some pictures don't show

rickstrickst Registered Users Posts: 103 Major grins
edited March 24, 2013 in SmugMug Support
In this gallery http://rickst.smugmug.com/Nature/Outdoors/1790837_8WFRVg#!i=89162881&k=HfqnL7h, some of the photos don't show as thimbnails, and I can't figure out what's wrong

Comments

  • TheOnlookerTheOnlooker Registered Users Posts: 168 Major grins
    edited March 6, 2013
    rickst wrote: »
    In this galleryhttp://rickst.smugmug.com/Nature/Outdoors/1790837_8WFRVg#!i=89162881&k=HfqnL7h, some of the photos don't show as thimbnails, and I can't figure out what's wrong

    Have you tried clearing your browser cache, restarting your browser and giving it another look? When I went into the gallery everything looked fine.

    If that does not work, please email us a screen shot and we'll give it another look for you. thumb.gif

    -KevinW
    Support Hero
  • rickstrickst Registered Users Posts: 103 Major grins
    edited March 6, 2013
    Some pictures don't show
    Seems to only be an issue in IE...
  • rickstrickst Registered Users Posts: 103 Major grins
    edited March 6, 2013
    Some pictures don't show
    I'm using IE 10
  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited March 6, 2013
    Nothing, thumbs or main, showing here in IE 9 also.
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • rickstrickst Registered Users Posts: 103 Major grins
    edited March 6, 2013
    Allen wrote: »
    Nothing, thumbs or main, showing here in IE 9 also.

    Does it show in FireFox for you?
  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited March 6, 2013
    rickst wrote: »
    Does it show in FireFox for you?
    Firefox is ok.
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • rickstrickst Registered Users Posts: 103 Major grins
    edited March 6, 2013
    Allen wrote: »
    Firefox is ok.

    Thanks
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited March 7, 2013
    I'm showing all thumbnails on (unsupported browser) Opera 11. thumb.gif Sounds like an IE bug of some sort.
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
  • mbonocorembonocore Registered Users Posts: 2,299 Major grins
    edited March 7, 2013
    Rickst,

    I will take a look at this tomorrow on an IE laptop and let you know what I find.

    Michael
    www.mb-photography-sf.com
    Facebook
    Google+
    Twitter
    Photo Blog
  • denisegoldbergdenisegoldberg Administrators Posts: 14,398 moderator
    edited March 7, 2013
    The photos don't show in that gallery when I'm using Chrome.

    --- Denise
    https://www.denisegoldberg.com ... https://denise.smugmug.com

    Musings & ramblings at https://denisegoldberg.blogspot.com
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited March 7, 2013
    denisegoldberg wrote: »
    The photos don't show in that gallery when I'm using Chrome.

    --- Denise
    Weird! They show lickety-split for me. eek7.gif
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
  • rickstrickst Registered Users Posts: 103 Major grins
    edited March 7, 2013
    So, they haven't figured it out yet?
  • ian408ian408 Administrators Posts: 21,951 moderator
    edited March 7, 2013
    rickst wrote: »
    So, they haven't figured it out yet?

    Hi Rick,

    Please take a moment to grab a screen shot of what you're seeing in the browser window and email it to "help@smugmug.com". The support heroes can take a quick look at this for you.
    Moderator Journeys/Sports/Big Picture :: Need some help with dgrin?
  • mbonocorembonocore Registered Users Posts: 2,299 Major grins
    edited March 7, 2013
    Hi Rick,

    So, it looks like these photos were uploaded years ago, and you have the DOS path as the filename.

    This was a bug that was introduced by a 3rd party uploader, AFAIK. We recently made changes that are causing these photos to not have thumbnail displays.

    If you don't have access to the original photos to replace these versions with (with different filenames), you could download the original size from this gallery, and then rename the file to a valid name, and then perform a Replace on all of the affected photos.

    I hope this helps!

    Michael
    www.mb-photography-sf.com
    Facebook
    Google+
    Twitter
    Photo Blog
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited March 8, 2013
    mbonocore wrote: »
    ...you could download the original size from this gallery, and then rename the file to a valid name, and then perform a Replace on all of the affected photos.

    I hope this helps!

    Michael
    Would this actually work? I thought the uploaders used the filename to determine if something was the same or not to be replace/skipped. headscratch.gif
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
  • ian408ian408 Administrators Posts: 21,951 moderator
    edited March 8, 2013
    SamirD wrote: »
    Would this actually work? I thought the uploaders used the filename to determine if something was the same or not to be replace/skipped. headscratch.gif

    If you follow Michael's suggestion then yes, it will work because you're giving the files new names.
    Moderator Journeys/Sports/Big Picture :: Need some help with dgrin?
  • rickstrickst Registered Users Posts: 103 Major grins
    edited March 8, 2013
    ian408 wrote: »
    If you follow Michael's suggestion then yes, it will work because you're giving the files new names.

    I'm not sure if the reason makes sense--why would they be visible in some browsers and not in others?
  • ian408ian408 Administrators Posts: 21,951 moderator
    edited March 8, 2013
    rickst wrote: »
    I'm not sure if the reason makes sense--why would they be visible in some browsers and not in others?

    I can't answer that question but it probably has something to do with the way IE handles what it thinks are path/file names which makes some sense as IE's roots are Windows based.
    Moderator Journeys/Sports/Big Picture :: Need some help with dgrin?
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited March 8, 2013
    ian408 wrote: »
    If you follow Michael's suggestion then yes, it will work because you're giving the files new names.
    Hmm...so how exactly does the replace function determine if it's replacing the right photo? ne_nau.gif
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
  • mbonocorembonocore Registered Users Posts: 2,299 Major grins
    edited March 9, 2013
    SamirD wrote: »
    Hmm...so how exactly does the replace function determine if it's replacing the right photo? ne_nau.gif

    Samir,

    Rick will use the "Replace" tool in the "Tools" menu on a photo by photo basis, not the uploader.


    Michael Bonocore
    www.mb-photography-sf.com
    www.facebook.com/mbonocore
    plus.mb-photography-sf.com
    www.mb-photography-sf.com
    Facebook
    Google+
    Twitter
    Photo Blog
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited March 9, 2013
    mbonocore wrote: »
    Samir,

    Rick will use the "Replace" tool in the "Tools" menu on a photo by photo basis, not the uploader.


    Michael Bonocore
    www.mb-photography-sf.com
    www.facebook.com/mbonocore
    plus.mb-photography-sf.com
    Ahhh, that makes sense. So just so I know how the uploader does it, it will look at the filenames for replacement, correct?
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited March 17, 2013
    SamirD wrote: »
    Ahhh, that makes sense. So just so I know how the uploader does it, it will look at the filenames for replacement, correct?
    Yes, the browser uploaders use the filename for the duplicate check.
    Sebastian
    SmugMug Support Hero
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited March 19, 2013
    rainforest1155 wrote: »
    Yes, the browser uploaders use the filename for the duplicate check.
    thumb.gif
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
  • rickstrickst Registered Users Posts: 103 Major grins
    edited March 20, 2013
    I'm not satisfied with this answer. Why should I have to re-load so many of my pictures for something that appears to be Smugmug caused issue, We recently made changes that are causing these photos to not have thumbnail displays.

    I have only used the uploaders provided by Smugmug. This will most likely cause me to not subscribe next year.
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited March 21, 2013
    rickst wrote: »
    I'm not satisfied with this answer. Why should I have to re-load so many of my pictures for something that appears to be Smugmug caused issue, We recently made changes that are causing these photos to not have thumbnail displays.

    I have only used the uploaders provided by Smugmug. This will most likely cause me to not subscribe next year.
    This is probably just a one-time one-off glitch at SM. It probably won't happen to you ever again. And there's no guarantee that it wouldn't happen at another service. ne_nau.gif

    I know it's a pain, but I'd just re-upload them and see if that fixes it. I still have occasional image rotation issues that were supposed to be solved years ago. But it happens so infrequently now that it's not worth moving services. I'm sure that's what this will be for you in the end. thumb.gif
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
  • mbonocorembonocore Registered Users Posts: 2,299 Major grins
    edited March 21, 2013
    rickst wrote: »
    I'm not satisfied with this answer. Why should I have to re-load so many of my pictures for something that appears to be Smugmug caused issue, We recently made changes that are causing these photos to not have thumbnail displays.

    I have only used the uploaders provided by Smugmug. This will most likely cause me to not subscribe next year.

    I sincerely apologize Rick. The only identified cause of this happened back when you uploaded the photos, in 2006. This was caused by a specific 3rd party uploader, and not by the native SmugMug uploader. As far as I can tell, it should only be the first page of photos, about 35 photos. Is this about right?

    Thanks Rick.

    Michael
    www.mb-photography-sf.com
    Facebook
    Google+
    Twitter
    Photo Blog
  • mbonocorembonocore Registered Users Posts: 2,299 Major grins
    edited March 23, 2013
    I
    MakeMeShutter wrote: »
    In post #25 it seems clearly stated that 3rd party uploaders were NOT used.
    It looks as though someone is being called a liar.
    Great customer relations!

    Actually, I never called him a liar. All I know is the facts. The path filename convention was caused by the 3rd party app back in 2006. He is not the only case we have seen. We know from experience with the issue. Do you know every App, website and uploader that you were using back in 2006? I sure don't remember what I was using. I barely remember what sites I was on or even where i was working. So I am assuming that if he used a third-party uploader, maybe he doesn't remember because I was 2006, 7 years ago. That is not calling him a liar in the least bit. I am merely stating the facts. We know what caused issue back in 2006. Whether he remembers using the uploader or not is irrelevant and not the issue.


    Michael Bonocore
    www.mb-photography-sf.com
    www.facebook.com/mbonocore
    plus.mb-photography-sf.com
    www.mb-photography-sf.com
    Facebook
    Google+
    Twitter
    Photo Blog
  • rickstrickst Registered Users Posts: 103 Major grins
    edited March 24, 2013
    Well, considering I am away from home 5 days a week and that most of these now exist as back-ups on another hard drive, it is a pain for me,
  • rickstrickst Registered Users Posts: 103 Major grins
    edited March 24, 2013
    So, I have gone ahead and deleted the images since this was essentially my only option. I'm still irritated that something SmugMug did caused this and that there I was not informed that this would affect my galleries. I imagine anyone that tried to look at my SmugMug site came away thinking what a crappy site I have...
Sign In or Register to comment.