Images don't always show up on gallery pages

RandallC

Hi everyone, I'm assuming this must be a customization issue, so I'm posting it here.

I've discovered that my gallery pages don't always finish loading -- everything loads except the photos. I may have to refresh the page two or three (or more) times before the thumbnails and photos appear. About 20% of the time it works correctly, but every other time it requires refreshing.

Everything used to work fine, and I haven't made any recent changes to my customization, so not sure why this is happening all of a sudden.

First request: Could people check the links below and see if you're having the same problem? I've tried this on Chrome and IE on two different computers with similar results, so I doubt it's just me. But I want to be sure:

http://rchoco.smugmug.com/Travel/Cambodia/27423135_fSMRWZ
http://rchoco.smugmug.com/Travel/Thailand/27424970_zGv9bc
http://rchoco.smugmug.com/Travel/Africa/Swaziland/10355704_WZVmLj

Second: If it is a problem, what could possibly be causing this? I've tried searching the forums and haven't seen anything like this.

Any thoughts?

denisegoldberg

I'm seeing images in your galleries.

--- Denise

RandallC

denisegoldberg wrote: »

I'm seeing images in your galleries.

--- Denise

Thanks, Denise. Are you seeing them every time? I'm seeing them maybe half of my tries, at best. The rest of the time the header/footer loads... but no photos.

I even tried logging out, closing my browser, etc.

denisegoldberg

RandallC wrote: »

Thanks, Denise. Are you seeing them every time? I'm seeing them maybe half of my tries, at best. The rest of the time the header/footer loads... but no photos.

I even tried logging out, closing my browser, etc.

I'm seeing them every time. I checked Firefox, Chrome, and IE10.

Have you tried clearing your browser cache?

--- Denise

RandallC

I just cleared the cache, shut down the browser, opened it back up and tried five different galleries. Only one of them loaded. This was in Chrome.

Interestingly, when I resize the browser the thumbnails appear. When I click on a thumbnail the large image appears.

rainforest1155

Randy,

Not seeing any issues with the links or your site in Chrome and Firefox.

Does the other computer use the same antivirus, firewall or internet security software? What software do you use?

How are you connected to the internet? Are you on some kind of cellular internet connection (3G or 4G) perhaps?

RandallC

Well, I'm encouraged that others aren't seeing this problem.

I'm checking this on a work laptop, and my home computer. I'm on a hardwired very fast connection at work and Comcast at home. Different antivirus, firewall, etc. I'm seeing the problem on IE and Chrome on both machines.

I just checked on my slate (which I hadn't done before) and it's working fine there. So maybe it's a browser plug-in or extension that's causing this problem on the other two devices. I'm sure I've configured them very similarly.

At any rate, it doesn't appear to be a universal issue, so that's good. I'll start playing around with browser/internet settings and extensions and see if that makes a difference.

Thanks for your help.

mbonocore

RandallC wrote: »

Well, I'm encouraged that others aren't seeing this problem.

I'm checking this on a work laptop, and my home computer. I'm on a hardwired very fast connection at work and Comcast at home. Different antivirus, firewall, etc. I'm seeing the problem on IE and Chrome on both machines.

I just checked on my slate (which I hadn't done before) and it's working fine there. So maybe it's a browser plug-in or extension that's causing this problem on the other two devices. I'm sure I've configured them very similarly.

At any rate, it doesn't appear to be a universal issue, so that's good. I'll start playing around with browser/internet settings and extensions and see if that makes a difference.

Thanks for your help.

Please keep us posted with your findings. Thanks!

Michael

SamirD

I see them fine too!