Publish to FB issue

bipock

I seem to be having the same problem over and over with publishing to FB. When I click the link inside my gallery, it pulls up the personal or business option. I select page and it links with my FB account. When I go to setup a new gallery using the dropdown box, I can't see anything - there's no options. Normally I have this problem on the next page and I can't see where to type an album description and get the posting going.

What am I doing wrong or missing?

JohnHero

Hi,

Thank you for contacting SmugMug.

Can I have you try and clear your web browsers cache and cookies, quit your web browser, relaunch and try again.

If you need anything else, please go to help.smugmug.com and click the email us link.

John
SmugMug Support Hero

mbonocore

bipock wrote: »

I seem to be having the same problem over and over with publishing to FB. When I click the link inside my gallery, it pulls up the personal or business option. I select page and it links with my FB account. When I go to setup a new gallery using the dropdown box, I can't see anything - there's no options. Normally I have this problem on the next page and I can't see where to type an album description and get the posting going.

What am I doing wrong or missing?

Can you please tell me which browser and operating system you are using?

Thanks!

Michael

bipock

IE newest version.

I tried from a different computer this morning and was able to get them loaded. The drop down box worked well, but the following screen wouldn't show me what I typing or my options.

rainforest1155

bipock wrote: »

IE newest version.

What version is that in specific and what operating system do you use? Depending on your operating system, the newest version differs between IE9 and IE10.

What toolbars and add-ons do you have installed on it? You can check on add-ons in the Tools menu / wheel icon > manage add-ons.

Does clearing your cache and closing / reopening the browser perhaps already resolve the issue?

bipock

rainforest1155 wrote: »

What version is that in specific and what operating system do you use? Depending on your operating system, the newest version differs between IE9 and IE10.

What toolbars and add-ons do you have installed on it? You can check on add-ons in the Tools menu / wheel icon > manage add-ons.

Does clearing your cache and closing / reopening the browser perhaps already resolve the issue?

Windows 7, IE 10 with the main toolbar and Adobe Shockwave and PDF Assist as the only 2 add-ons.

Clearing the browser and restarting IE does not solve the problem.

mbonocore

Can you please paste a screenshot in this forum? I believe this is an IE10 bug that I also have found. I would like to see if our views match.

Thanks!

Michael

bipock

mbonocore wrote: »

Can you please paste a screenshot in this forum? I believe this is an IE10 bug that I also have found. I would like to see if our views match.

Thanks!

Michael

Sure tell me how to do a screenshot.

mbonocore

bipock wrote: »

Sure tell me how to do a screenshot.

There are many ways to take screenshots, on both Mac and PC. I am on mobile, so I can't provide links at the moment, but a Google search for "How To Take A Screenshot" should get you started. Thanks!


Michael Bonocore
www.mb-photography-sf.com
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