Multiple Smugmug site problems

Pittspilot

I'm looking for some technical input and help to reduce my blood pressure.

Background:

I run a number of Smugmug sites (three) directly, help clients (whom I recommended to use Smugmug) with their sites and occasional access other sites for friends / groups/etc. In total about 10 different domains. It's not material, but I have referred close to 50 students and clients to Smug.

I have run across this problem: I log into site A using the email xxx@siteA.com. When I click on e.g. My Homepage, I'm taken to a completely different, unrelated site (which I do administer).

Smug support's answer is a) use a different browser for each site or
b) clear cookies before logging into Smug.

I don't regard either as an acceptable solution, but Smug insist that this is not a bug and will not report it, or escalate the issue.

They have now suggested that using Google Public DNS would help. I can't see how. We already use OpenDNS and I don't see a difference between the two (but my tech expertise is limited).

I would note that I administer a similar number of sites on many other (e.g social media, YouTube, Twitter, etc., etc.) sites and have NEVER come across this problem. When I'm logged in as user A, I stay as user A, no way is there a connection to any other site I administer.

So my questions:

Is the (my definition) problem an issue or are Smug right that it is acceptable behavior?

Would a change to Google DNS make a difference?

Any other ideas?

Cheers

AperturePlus

Could it be a cookie issue? Maybe try clearing your cache and see if it still happens?

Pittspilot

That's what Smug recommend, however I can't clear them just for Smug, so I lose all info for all sites. That's a real PITA.

Cheers

jemostrom

What type of computer are you running? I'm using OS X and to handle situations like this (several smugmug domains, several Flickr sites, several google accounts, etc) I'm using Fluid which lets me being logged into several sites at the same time. Fluid, allows you to create site specific browsers (small files) that have their own "cookie jars" - this means that each SSB works as a separate app and I can be logged into multiple smugmug accounts at the same time, easily copying code etc from one site to the other.

An alternativ, still OS X, is to use some tool like Cookie that makes it really easy to manage cookies for different browsers.

Pittspilot

Mac, OSX 10.8. Fluid is a great thought, as is a cookie tool. I'll check those out.

Thanks

ian408

I run Firefox. You can definitely remove site specific cookies. Fluid or a cookie manager work well too.

jemostrom

You can remove specific cookies in any web browser, Cookie just make it "automatic" (you can for example remove all cookies that you haven't marked as favorites with one click, or clean out them by shutting down the web browser, etc). Although Fluid is a much nicer solution.

ian408

jemostrom wrote: »

You can remove specific cookies in any web browser, Cookie just make it "automatic" (you can for example remove all cookies that you haven't marked as favorites with one click, or clean out them by shutting down the web browser, etc). Although Fluid is a much nicer solution.

Oh for sure. What I'm suggesting is that you don't need (although you might want) a separate cookie manager.

Pittspilot

Good inputs folks, thanks. Nobody has views on getting Smug to fix the issue?

ian408

Pittspilot wrote: »

Good inputs folks, thanks. Nobody has views on getting Smug to fix the issue?

Well. I was trying to stay out of that But since you asked, I don't see it as a problem.

Pittspilot

ian408 wrote: »

Well. I was trying to stay out of that But since you asked, I don't see it as a problem.

Thanks for responding.

mbonocore

Pittspilot wrote: »

Good inputs folks, thanks. Nobody has views on getting Smug to fix the issue?

My guess is that the browser is logged into your Facebook, which is connected to the original email you reference. If you are logged into Facebook, you will automatically be logged into SmugmMug if you have the Log in with Facebook feature enabled.

Try going to your account settings and clicking on the "Me" menu, then "Account" and disable the "Facebook Login" option.

I hope this helps, but if it doesn't, please let me know and we can troubleshoot further.

Michael

Pittspilot

mbonocore wrote: »

My guess is that the browser is logged into your Facebook, which is connected to the original email you reference. If you are logged into Facebook, you will automatically be logged into SmugmMug if you have the Log in with Facebook feature enabled.

Try going to your account settings and clicking on the "Me" menu, then "Account" and disable the "Facebook Login" option.

I hope this helps, but if it doesn't, please let me know and we can troubleshoot further.

Michael

I log in (only) by email address, so i don't think there is a FB connection.

Thanks

mbonocore

Pittspilot wrote: »

I log in (only) by email address, so i don't think there is a FB connection.

Thanks

Can you double check that the Facebook log in option is turned to off in the account settings before we troubleshoot further?

Thank you!

Michael

Pittspilot

If you can tell me how to check, i'd be delighted.

mbonocore

Pittspilot wrote: »

If you can tell me how to check, i'd be delighted.

Try going to your account settings and clicking on the "Me" menu, then "Account" and disable the "Facebook Login" option.

Thanks!

Pittspilot

Facebook ;login is not (was not) enabled.

mbonocore

Pittspilot wrote: »

Facebook ;login is not (was not) enabled.

Thank you for checking. Is this issue still happening to you?

Thanks!

Michael

Pittspilot

The issue persists.

Thanks