arrange galleries on homepage wont work

robmco5robmco5 Registered Users Posts: 1 Beginner grinner
edited April 14, 2013 in SmugMug Support
i have tried multiple times to get my galleries arranged how i want them but it keeps saying that the page is loading. has anyone else had this problem and how did you fix it. smugmug hasn't answered my email about it or other things that have been wrong.

Comments

  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited April 14, 2013
    If you have a lot of galleries or are on slower connection, it may take a while for the arrange tool to load. If it doesn't seem to load any new thumbnails anymore, you can try refreshing the page in the browser to have it try again.

    If the problem persists, post a link to the page you're trying to arrange on and include details, what browser version and operating system you're using along with some information on your connection. Are you at home, work or on a free WiFi hotspot?

    We usually answer all emails on the HelpDesk within a few hours, often an hour or less. How did you contact the HelpDesk? Through the form here or via email? If you used the form and it's been hours that you contacted us, it might be possible that the email address you entered had a typo or wasn't valid in which case our reply to you could not get back to you.
    Sebastian
    SmugMug Support Hero
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