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Cropping problem when ordering?

mercphotomercphoto Registered Users Posts: 4,550 Major grins
edited August 14, 2004 in SmugMug Support
I just made an order, and on a few items I checked "crop", but was never asked HOW I wanted the item cropped. Is this a problem?
Bill Jurasz - Mercury Photography - Cedar Park, TX
A former sports shooter
Follow me at: https://www.flickr.com/photos/bjurasz/
My Etsy store: https://www.etsy.com/shop/mercphoto?ref=hdr_shop_menu

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    BaldyBaldy Registered Users, Super Moderators Posts: 2,853 moderator
    edited August 14, 2004
    mercphoto wrote:
    I just made an order, and on a few items I checked "crop", but was never asked HOW I wanted the item cropped. Is this a problem?
    Yes, it's a huge problem, the #1 problem at smugmug. We've been putting a lot of resources into a new shopping cart that allows you to set your own cropping at checkout time.

    We have high hopes for it but we also understand that the majority of customers have no concept of cropping or that photos don't fit all papers correctly.

    Thanks,
    Baldy
    My Smug Mug
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