Problem importing to camera roll

hsmith

Hi, I shot a video with my iPad last Tuesday evening and it's still importing to my camera roll today almost a week later. I've done everything I can think of, force restart, restart the Camera! app, and no dice. Any help or advice any one has is appreciated.

Flounder

Hi

Sorry to hear that you're having trouble. When you originally clicked the export to camera roll button were you asked to allow Camera! access to your photos? If not, or if you mistakenly disregarded the prompt, then go into your iPad settings. Then find Privacy and make sure Camera! is set to YES. Then try exporting the video again, and see if that helps.

Please let us know if there is anything we can help you with.

All the best,
Nick Wilson
SmugMug Support Hero

hsmith

Nick the app has all the permissions it needs I'm able to upload other images/videos with no problems.

mbonocore

hsmith wrote: »

Nick the app has all the permissions it needs I'm able to upload other images/videos with no problems.

Can you tell me how long the video is?

Thanks!

Michael

mbonocore

Also, can you please verify that you have the most up to date version of Camera Awesome?

Thanks!

Michael