One month anniversary...
Today is my D600's one month anniversary - it has been sitting at the Nikon Service Center in Ca. for a month floating between "In Shop" and "Parts Hold" for a B2 repair.
I called (no help), e-mailed (they will "research" it - no reply) and even called again and asked what the charge to date to box it up and send it back so I can send it somewhere else would be (they will "research" it -no reply).
This is a first (and last if I am paying for the repair) for me. Understand, I could tolerate the hold if I had some idea why - their complete lack of responsiveness and terrible customer service is what bothers me.
I called (no help), e-mailed (they will "research" it - no reply) and even called again and asked what the charge to date to box it up and send it back so I can send it somewhere else would be (they will "research" it -no reply).
This is a first (and last if I am paying for the repair) for me. Understand, I could tolerate the hold if I had some idea why - their complete lack of responsiveness and terrible customer service is what bothers me.
Chad - www.brberrys.com
If I post it, please tell me how to make it better. My fragile ego can take it.
If I post it, please tell me how to make it better. My fragile ego can take it.
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Comments
This has placed an extra burden on those shops authorized to do Nikon repair, including Nikon Service itself.
Since this is a corporate decision, you may wish to contact Nikon Corporate to air your grievances:
http://www.nikonusa.com/en/About-Nikon/Contact-Us.page
If you received a "Service Order Number", you can check the status of your camera here:
https://www.nikonimagesvcapprove.com/status/
If you are a member of NPS you may also have additional recourse available.
Moderator of the Cameras and Accessories forums