Smugdomain Email POP server timing out

kdog

Several times a week, my Smugdomain POP server becomes unresponsive and starts timing out. This may last minutes or up to hours, then it starts working again. Today I can't get any email at all from it which is really bad. Note that this also occurs using POP email on my Android phone, so I know the problem is not on my computer.

My pop server is: pop.secureserver.net, port 110.

Thanks and regards,
-joel

ian408

What do the log files for your mail client say?

What happens when you telnet to the port? From a terminal window, can you do "telnet pop.secureserver.net 110"? You should get something that looks like:

[noparse]
foot:~ [121]$ telnet pop.secureserver.net 110
Trying 72.167.218.192...
Connected to pop.where.secureserver.net.
Escape character is '^]'.
+OK <1400.1368473256@p3plpop02-01.prod.phx3.secureserver.net>
[/noparse]


You could then try to log in using your own username and password by typing:

[noparse]
USER username
+OK please send PASS command

PASS password
+OK 2 messages ready for manages in /usr/spool/mail

list
+OK 2 messages; msg# and size (in octets) for undeleted messages:
[/noparse]

You can read your email but the important part is whether you can log in and see your mailbox.

The other thing to try is the web interface (if your provider has one).

Do either of these work for you?

kdog

Thanks for the reply, Ian. I used telnet from a shell account I have on Hurricane Electric. When I telnet in, the server accepts my USER command, but hangs for a minute or two on the PASS command. It finally does return (timing out, I'm assuming) and says:

-ERR unable to scan $HOME/Maildir
Connection closed by foreign host.

I tried the same sequence on another POP server I have with a different hosting service, and it works fine. Since posting my original message, I did get one message received. However, now it's back to timing out again. This has been an intermittent problem with me for weeks. I'm using thunderbird, and not sure where its log is kept.

I'm not aware if SmugDomain email has webmail, but that would be a good thing to try as well. Do you happen to know if they do?

Since this fails on my home PC, my phone, and now on a Hurricane Electric server, it seems clear the problem must be on the go-daddy (SmugDomain) end of things.

Do you know who I can contact to report this?

Thanks,
-joel

ian408

Tools->Error Console would be the logical spot.

Almost sounds as if your mailbox doesn't exist anymore. Who maintains your GD stuff? I'd email their customer support to try and get it resolved.

ian408

BTW, I don't POP my custom domain stuff. I use the forwarding feature however, it does look like GoDaddy is having issues today.

kdog

ian408 wrote: »

Tools->Error Console would be the logical spot.

Almost sounds as if your mailbox doesn't exist anymore. Who maintains your GD stuff? I'd email their customer support to try and get it resolved.

It's intermittent, so my mailbox isn't gone, access is just erratic. I'm not sure how to answer who maintains my GD stuff? That would be SmugDomains, no?

kdog

ian408 wrote: »

BTW, I don't POP my custom domain stuff. I use the forwarding feature however, it does look like GoDaddy is having issues today.

Good link. Yes, looks like others are having the same problem. I'm pretty discouraged with their email service since this seems to occur often.

ian408

It's much easier to forward. But then you don't easily get the correct reply address.

I'm not really familiar with SM setting up a custom domain but the problem is with godaddy so I'd probably start there.