Problem changing plans
AllenCW
Registered Users Posts: 65 Big grins
I tried to change plans from the "professional" to the "power". Smugmug would not let me until I updated my credit card info.
After I updated my credit card info, Smugmug again would not let me downgrade to the "power" because you apparently need my I-9 from sales I did over 3 years ago. I don't care about the few dollars, I JUST WANT TO DOWNGRADE.
I am posting this here because the last time I contacted the "support heros" (1 1/2 years ago), it was over 72 hours until someone got back with me. I can't wait that long because my account is supposed to renew tomorrow and I DO NOT want to pay $250yr (from $150) for hardly using this website.
Is there anyone here that can take care of this today please?
PS. I sent an email to help@smugmug.com (case #440215), and have not heard from anyone directly, just an automated response.
Thank you,
Allen
After I updated my credit card info, Smugmug again would not let me downgrade to the "power" because you apparently need my I-9 from sales I did over 3 years ago. I don't care about the few dollars, I JUST WANT TO DOWNGRADE.
I am posting this here because the last time I contacted the "support heros" (1 1/2 years ago), it was over 72 hours until someone got back with me. I can't wait that long because my account is supposed to renew tomorrow and I DO NOT want to pay $250yr (from $150) for hardly using this website.
Is there anyone here that can take care of this today please?
PS. I sent an email to help@smugmug.com (case #440215), and have not heard from anyone directly, just an automated response.
Thank you,
Allen
0
Comments
We would prefer to handle account downgrades on the helpdesk instead of this public forum. Please email us at help@smugmug.com and you will receive a response in less than a hour.
Case #440215 was answered 41 minutes ago at 3:24 PM, PST by our Support hero, Samuel. The response was not automated.
We'll be standing by.
Tyree
Smugmug Support Hero
help.smugmug.com