Site gone

raarsen

Can anyone tell me what happened to my site www.in2thedeep.com
It opens with the smugmug addition in the url (i.e. http://in2thedeep.smugmug.com/ ) but doesn't display header or photo in home page
All the underlying pages are missing because server cannot be found.

Any help will be greatly appreciated
--Rob

ziggy53

You should e-mail SmugMug support directly:

help@smugmug.com

... or via a form:

http://help.smugmug.com/customer/portal/emails/new

jfriend

Your site is there at the smugmug.com domain as in http://in2thedeep.smugmug.com/Underwater. It appears that there's a problem with your custom domain.

raarsen

ziggy53 wrote: »

You should e-mail SmugMug support directly:

help@smugmug.com

... or via a form:

http://help.smugmug.com/customer/portal/emails/new

Thank you, did that.
--Rob

raarsen

Thanks John, you are right.
Support told me my domain expired. That's funny because nobody ever told me, and I went with the Smugmug domain customization option when I set up my site.
So I don't even know who my domain registrar is and who to contact to put this right. (Or pay for that matter).
This is not a demonstration of customer orientation.
--Rob

jfriend

raarsen wrote: »

Thanks John, you are right.
Support told me my domain expired. That's funny because nobody ever told me, and I went with the Smugmug domain customization option when I set up my site.
So I don't even know who my domain registrar is and who to contact to put this right. (Or pay for that matter).
This is not a demonstration of customer orientation.
--Rob

When you register a domain, you must select an email address (and often a backup email address too) over which you will receive notifications about your domain registration. Once you get things going again, you will need to make sure that is set up correctly and that no anti-spam protection is blocking that communication. That is how you should get notified of renewals and other stuff.