All of my changes are gone!

cynthiann

All of the work I've put in to my page for this past week or so is gone... categories are back that I've deleted, pages that I've made major changes to are back to where they were. Pictures that I have added recently are not there. My slideshow isn't working. My pictures aren't showing up when you click on them. I've put so much time into this page this past week. I even got to the point where I felt good enough with it to share it for the first time with Fb. I got lots of comments back so it was just fine 2 days ago. Now it's all screwed up. PLEASE tell me I'm not screwed and this can be put back the way it was... :cry

cynthiann

I just clicked on the link below my last post and it looks like I last left it, the links are correct... but when I go to smugmug and click on my homepage, it's all screwed up and none of the changes I made are there. It acts like something is loading forever and I end up having to restart my computer. It's VERY frustrating.

cynthiann

Further, if I follow the link it looks fine, but then if I go to setting, then click on 'home', it's back to the screwed up version. Grrrrrr!

Allen

What link does not work? Log off and back on.

cynthiann

Allen wrote: »

What link does not work? Log off and back on.

Did that. I first it's fine. I have my "home", "galleries", "merchandise" navbar with a clickable contact me. But then I click around a little and my navbar changes back to where it was before I made my changes... I deleted 'multimedia' and 'guestbook' and 'contact me' pages. The info on my contact me page, which I deleted, goes back to my old contact numbers. I haven't been reachable there in a long time. There's other stuff too, it's all really weird.

Eventually, it gets to where it's in constant loading mode and I can't do anything to get out of it, so I have to re-start.

Click on it, count the navbar buttons, click around a little, and tell me the navbar doesn't change...

Allen

cynthiann wrote: »

Did that. I first it's fine. I have my "home", "galleries", "merchandise" navbar with a clickable contact me. But then I click around a little and my navbar changes back to where it was before I made my changes... I deleted 'multimedia' and 'guestbook' and 'contact me' pages. The info on my contact me page, which I deleted, goes back to my old contact numbers. I haven't been reachable there in a long time. There's other stuff too, it's all really weird.

Eventually, it gets to where it's in constant loading mode and I can't do anything to get out of it, so I have to re-start.

Click on it, count the navbar buttons, click around a little, and tell me the navbar doesn't change...

Number of nav buttons do not change here. Don't see anything out of the ordinary.

Try clearing your Smugmug cookies and browser cache.

cynthiann

Done, and still screwed up. Can you tell me what links you see in my navbar? If you're seeing what should be there, then it's definitely my computer... Can you see my pics in my gallery when you click on them?

Allen

cynthiann wrote: »

Done, and still screwed up. Can you tell me what links you see in my navbar? If you're seeing what should be there, then it's definitely my computer... Can you see my pics in my gallery when you click on them?

Using your nickname it all seems to work. Looks like domain problems.

http://on-sight.smugmug.com/Nature/Wildlife/4652246_zF6srm#!i=306546886&k=DDSrgVS

cynthiann

Allen wrote: »

Using your nickname it all seems to work. Looks like domain problems.

http://on-sight.smugmug.com/Nature/Wildlife/4652246_zF6srm#!i=306546886&k=DDSrgVS

I clicked on that link and clicked around. I did work for a little longer, but after about 6 clicks on the navbar, it changed back to the screwed up version with the old navbar.

Allen

cynthiann wrote: »

I clicked on that link and clicked around. I did work for a little longer, but after about 6 clicks on the navbar, it changed back to the screwed up version with the old navbar.

You can't use your navbar because it switches you to your domain.
If you switch pages then paste this to the front of the browser URL the page should work.
http://on-sight.smugmug.com

cynthiann

Allen wrote: »

You can't use your navbar because it switches you to your domain.
If you switch pages then paste this to the front of the browser URL the page should work.
http://on-sight.smugmug.com

Oh, I see. So I need to contact Go Daddy?

Allen

cynthiann wrote: »

Oh, I see. So I need to contact Go Daddy?

I'd email the helpdesk first to get their opinion. But also check GoDaddy to see if somethings up. Them
you can call on the phone.

cynthiann

Allen wrote: »

I'd email the helpdesk first to get their opinion. But also check GoDaddy to see if somethings up. Them
you can call on the phone.

So now I can't even log in to SmugMug. I even tried sending a request for a new password. They sent one, I used it, still didn't work. I JUST paid for the PRO!

mbonocore

cynthiann wrote: »

So now I can't even log in to SmugMug. I even tried sending a request for a new password. They sent one, I used it, still didn't work. I JUST paid for the PRO!

Hi Cynthia,

Can you please email help@smugmug.com so we can help you get into your account?

Thanks!

Michael