Unsupported file error?

vbshotsvbshots Registered Users Posts: 3 Beginner grinner
edited July 28, 2013 in SmugMug Support
Hi, I'm getting a "unsupported file" error upon uploading jpegs, using the smugmug simple uploader. I'm also getting upload "fails" using the "send to smugmug" uploader.

I've been trying for 10+ hours to upload 400 files, any idea what might be occurring?

Thanks for any guidance you can provide,

- Ed

:D

Comments

  • vbshotsvbshots Registered Users Posts: 3 Beginner grinner
    edited June 30, 2013
    I might add that I've tried the simple uploader on two different PC's with identical results.

    - Ed
  • TeachTeach Registered Users Posts: 321 Major grins
    edited June 30, 2013
    Hi,

    Can you e-mail us at help@smugmug.com using the e-mail address associated with your SmugMug account and we will help your troubleshoot this issue and we may even need you to run some tests for us.
    Heather
    SmugMug Support Hero
  • AceCo55AceCo55 Registered Users Posts: 950 Major grins
    edited July 1, 2013
    Don't know if this will help, but I had problems a while back and I was advised to switch from Firefox to Chrome - for uploading.
    Seemed to work and I have had no issues since (still use Firefox as my browser but use Chrome when I want to upload files).
    Good luck.
    My opinion does not necessarily make it true. What you do with my opinion is entirely up to you.
    www.acecootephotography.com
  • JL PhotoJL Photo Registered Users Posts: 60 Big grins
    edited July 28, 2013
    The first thing I try when having trouble interfacing with Smugmug or any other site, is to make sure my browser is up to date. It seems like Safari has an almost weekly update.
    www.jdleech.com Houston, TX
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