Images displayed in SmugMug gallery are too dark

nigelbb

We just shot an African wedding. The images look fine on my Mac when exported from Lightroom but when uploaded to SmugMug and displayed in a gallery the image is noticeably darker which is a problem given the dark skin & now my client is complaining that the images are too dark. If I upload the the same image to my own webserver then when viewed in a browser it is not too dark & looks as it should.

Here is the image on SmugMug http://galleries.alicebarkerimages.com/Weddings/BlandineAkiliwedding/30381120_VRgMRS#!i=2619594802&k=5PGWV3V&lb=1&s=A
Here is the image on my own webserver http://www.alicebarkertest.com/BA_Wedding-021.jpg

The gallery is set to apply a watermark but is doing other processing to make the image darker. How can this be fixed? I need these images to look correct as I am aiming to sell prints from the gallery to the wedding guests but cannot even show the galleries to them until SmugMug fixes this problem so that the bride & groom approve them for general display.

EntropicTendencies

Hi Nigel,

What export settings have you specified for the images? (specifically the colour profile?). Images on SmugMug are sRGB and if you upload images using any other profile we will convert them when we generate the display copies (this is a relatively common source of this sort of issue). If you use the SmugMug Lightroom plugin then the colour profile is set correctly for you.

Colour management in web browsers is a minefield, so using a safe sRGB profile for all images on the web is highly recommended.

You are probably best to raise a support ticket for faster responses on this issue.

Barrie
Smugmug Support Hero

nigelbb

Thanks for the quick reply & thanks also to SmugMug Support Hero Josh who responded to my email on a Sunday afternoon & pointed out the issue was with the image that I uploaded having a Generic RGB profile while what SmugMug works with is sRGB. Normally I export out of Lightroom in sRGB & then upload to SmugMug but in this instance I had used a utility called WaterThumber to resize the images & it was this utility that had created output files that were not indicated as sRGB. I have now re-exported at the required image size & re-uploaded the images to SmugMug & now all is well. I am happy & hopefully my client will also be happy.